Customer Energy Management Project Coordinator I

Customer Energy Management Project Coordinator I

Contract Duration :   Contract through 11 / 17 / 2026 (High potential for extension)

Location :   Traverse City, MI

Work Schedule :  Hybrid (On-site : Monday, Tuesday, Thursday | Remote : Wednesday, Friday)

Position Overview

CMS Energy is seeking a Customer Energy Management Project Coordinator I to support the execution and coordination of gas and electric service projects for residential, commercial, and industrial customers. The Project Coordinator will serve as the primary liaison between customers, internal teams, and external stakeholders, ensuring all projects are delivered efficiently, safely, and in alignment with company standards and customer expectations.

Key Responsibilities

• Serve as the main point of contact (“the face” of Consumers Energy) for assigned customers throughout the project lifecycle.
• Coordinate all aspects of gas and / or electric service projects—from scoping and design through scheduling and construction completion.
• Estimate customer and system loads, prepare cost estimates, and provide regular updates on project status.
• Identify required permits, generate work orders, and schedule related activities across departments.
• Analyze distribution design requirements and assess system impacts to guide work order preparation.
• Ensure all project prerequisites are met for timely completion, using sound judgment and creativity in applying procedures.
• Conduct field visits as needed to meet with customers, evaluate site conditions, and ensure alignment with project requirements.
• Utilize software tools such as SAP and Computer-Aided Drafting (CAD) to process customer requests and ensure quality control.
• Manage project milestones, prioritizing and organizing workloads to meet customer commitments.
• Maintain accurate documentation and ensure compliance with company standards and safety regulations.

Qualifications

Education :

Experience & Skills :

Key Competencies