Community Specialist - Customer Service, Sales & Operations

Job Description

Job Description

Community Specialist (Customer Service, Sales & Operations) – MindFuel Method

Join the team at Pittsburgh’s first Contrast Therapy + Breathwork studio, where community, growth, and vitality are at the heart of everything we do.

Overview

As a Community Specialist, you’re the first face guests see and the energy they remember. We’re seeking outgoing, reliable, emotionally intelligent leaders who are people-first and want to make a positive impact on their community.

You don’t just work the desk — you circulate : greeting guests, restocking, cleaning, organizing, and actively setting the vibe so the studio runs smoothly.

If you thrive in a team-first environment, love meaningful connection, and believe wellness should feel good and do good — we’d love to meet you.

What You’ll Do

• Welcome every guest with warmth, presence, and professionalism — setting the tone for their experience from the moment they walk through the door.
• Manage bookings, memberships, and transactions using our client management software (training provided).
• Respond quickly and thoughtfully to inquiries via phone, email, and text, maintaining clear and kind communication at all times.
• Maintain a clean, organized, and calming environment, resetting the studio between sessions and handling opening / closing duties with care.
• Support class transitions by assisting Guides, helping guests move smoothly between sauna and cold plunge, and ensuring safety protocols are upheld.
• Build genuine relationships with members by learning names, remembering details, and showing up consistently with empathy and enthusiasm.
• Confidently guide guests through membership and retail options, helping them find what best supports their wellness journey.
• Notice and respond to studio needs proactively, staying one step ahead to keep things flowing behind the scenes.
• Collaborate with your team to ensure every guest feels supported — jumping in wherever needed with a can-do mindset.
• Provide feedback to leadership about guest needs, studio improvements, or operational updates — your insight helps us grow.

Physical Requirements

Who You Are

Schedule Expectations & Seeking

Benefits

Ready to bring your energy, reliability, and people-first mindset to our team?

Apply today and help us grow Pittsburgh’s most vibrant wellness community.

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