Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Matthews, NC, US
Associate Team Leader

Associate Team Leader

H&R Block • Matthews, NC, US
2 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Sponsored Job #32902

    Create a job alert for this search

    Team Leader • Matthews, NC, US

    Related jobs
    Associate Team Leader

    Associate Team Leader

    H&R Block • Charlotte, NC, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 2 days ago • Promoted
    Med Tech Team Lead or Med Tech Team Leader OR MT Team Lead or MT Team Leader in North Carolina

    Med Tech Team Lead or Med Tech Team Leader OR MT Team Lead or MT Team Leader in North Carolina

    KA Recruiting Inc. • Charlotte, NC, US
    Full-time +1
    Looking for a new Med Tech Tech job? My name is Leah and I'm a healthcare recruiter, I'm here to help!.I have a Med Tech Team Lead role available near Charlotte, North Carolina!.Full, compr...Show more
    Last updated: 30+ days ago • Promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Pageland, South Carolina, US
    Full-time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...Show more
    Last updated: 24 days ago • Promoted
    Sr. Audit Manager - Team Leader - Issue Validation

    Sr. Audit Manager - Team Leader - Issue Validation

    North Carolina Staffing • Charlotte, NC, US
    Full-time
    Truist Senior Audit Manager is responsible for providing a leadership role in the delivery of value-added independent and objective risk-based internal audit assurance and advisory services.The Sen...Show more
    Last updated: 7 days ago • Promoted
    Lead the Team, Rule the Day Shift

    Lead the Team, Rule the Day Shift

    Southern Health Partners • Mount Pleasant, NC, US
    Full-time
    Lead with Integrity – RN Medical Team Administrator.Southern Health Partners (SHP).Our nurses are the foundation of our success, making life-and-death decisions every day with integrity, compassion...Show more
    Last updated: 21 hours ago • Promoted • New!
    Drive with DoorDash - Onboarding / Onboard

    Drive with DoorDash - Onboarding / Onboard

    DoorDash • Richburg, SC, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 2 days ago • Promoted
    Drive with DoorDash

    Drive with DoorDash

    DoorDash • Richburg, SC, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 4 days ago • Promoted
    Reserve Entomologist

    Reserve Entomologist

    United States Army • Great Falls, SC, US
    Full-time
    THE ARMY HEALTH CARE ADVANTAGE As a member of the Army health care team, you'll receive benefits that you won't be able to get in a civilian career. Challenging Work Feel inspired with great case di...Show more
    Last updated: 15 days ago • Promoted
    AP Team Lead

    AP Team Lead

    Walmart • Rock Hill, SC, United States
    Full-time +1
    The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensat...Show more
    Last updated: 2 days ago • Promoted
    Team Leader

    Team Leader

    Jack in the Box • Charlotte, NC, USA
    Full-time
    Quick Apply
    This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc.The in...Show more
    Last updated: 30+ days ago
    Drive with DoorDash - Flexible Onboarding

    Drive with DoorDash - Flexible Onboarding

    DoorDash • Richburg, SC, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 2 days ago • Promoted
    Dashers - Sign Up and Start Earning

    Dashers - Sign Up and Start Earning

    DoorDash • Richburg, SC, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 4 days ago • Promoted
    Block Advisor Associate Team Leader

    Block Advisor Associate Team Leader

    H&R Block • Charlotte, NC, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 2 days ago • Promoted
    Team Leader

    Team Leader

    Tractor Supply • Charlotte, NC, US
    Full-time +1
    The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer ...Show more
    Last updated: 30+ days ago • Promoted
    Team Lead

    Team Lead

    Tractor Supply • Charlotte, NC, US
    Full-time +1
    The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer ...Show more
    Last updated: 16 days ago • Promoted
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    H&R Block • Rock Hill, SC, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 2 days ago • Promoted
    Team Lead

    Team Lead

    Rack Room Shoes • Matthews, NC, US
    Part-time
    Location : Wesley Chapel, North Carolina US.The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company ...Show more
    Last updated: 30+ days ago • Promoted
    Med Tech Team Lead or Med Tech Team Leader in North Carolina

    Med Tech Team Lead or Med Tech Team Leader in North Carolina

    KA Recruiting Inc. • Matthews, NC, US
    Full-time +1
    Looking for a new Lab Leadership job? My name is Leah and I'm a healthcare recruiter, I'm here to help!.I have an awesome Med Tech Team Leader role available near Matthews, North Carolina!....Show more
    Last updated: 30+ days ago • Promoted