Medical Assistant-Crocker

Job Description

Job Description

Position Purpose :

The Medical Assistant (MA) at Crocker Care Campus plays a crucial role in delivering compassionate, patient-centered care to people experiencing homelessness and those who use drugs. This role is embedded in a harm reduction and low-barrier healthcare setting, where flexibility, trust-building, and non-judgmental care are essential.

The MA will work in non-traditional clinical environments, including drop-in spaces, outdoor park-lets, and outreach settings, assisting with clinical tasks, patient hygiene, harm reduction support, and care coordination. This position requires a passion for working with underserved communities and the ability to provide care in a trauma-informed and culturally responsive manner.

About the Crocker Care Campus & Harm Reduction Model :

The Crocker Care Campus is a patient-centered space designed as a welcoming drop-in site for people who use drugs and those experiencing homelessness. It provides a safe, accessible environment focused on hospitality, community, and comprehensive care. Unlike traditional clinics, Crocker operates with flexibility, prioritizing low-barrier engagement and participant autonomy over rigid structures.

Principal Responsibilities :

• Provide patient-centered support in a non-traditional healthcare setting, ensuring accessibility and dignity in care delivery.
• Assist with patient intake, vital signs, and basic medical history, maintaining flexibility based on patient needs.
• Perform phlebotomy, including for patients with challenging venous access.
• Support patients with routine hygiene needs, such as changing clothes and basic wound cleaning.
• Engage in harm reduction practices, including distributing safe-use supplies, overdose prevention education, and connecting patients to social services.
• Assist with rooming patients and setting up exam areas, ensuring a welcoming and safe space.
• Maintain accurate documentation of clinical encounters and services provided.
• Collaborate closely with an interdisciplinary team, including nurses, providers, case managers, and harm reduction specialists, to ensure coordinated, holistic care.
• Support mobile and outreach efforts, bringing care to patients where they are.
• Provide culturally sensitive, trauma-informed interactions, reducing barriers to care for vulnerable populations.
• Perform other duties as assigned.

Requirements :

Preferred Experience & Skills :

Employee Benefits :

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes :

Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.