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Restaurant, Bars & Events Manager

Restaurant, Bars & Events Manager

Pier Sixty-Six ResortIndian Wells, CA, US
30+ days ago
Job type
  • Full-time
Job description

Restaurant, Bars & Events Manager

Tommy Bahama is a lifestyle brand that invites our guests to relax, recharge, and experience a slice of paradise. At our resort, we deliver this through exceptional dining, elevated cocktails, and unforgettable event experiences. As the Restaurant, Bars & Events Manager, you will lead our food & beverage outlets and event operations with a focus on service excellence, team development, and seamless executionensuring every guest enjoys a relaxed yet refined experience that embodies the spirit of the islands.

Key responsibilities include :

  • Oversee daily operations across the restaurant, bars, and resort event spaces
  • Drive guest satisfaction through proactive service management, staff engagement, and hands-on floor presence
  • Develop and implement service standards that reflect Tommy Bahama's premium hospitality experience
  • Collaborate with the culinary team to align food and beverage offerings with seasonal menus and resort concepts
  • Ensure consistent and effective communication across front-of-house and back-of-house teams
  • Recruit, train, and mentor staff to deliver attentive, polished, and friendly service
  • Create staffing plans and manage schedules to meet fluctuating business needs
  • Lead pre-shift meetings, conduct performance evaluations, and provide coaching for team development
  • Foster a positive and inclusive team culture aligned with Tommy Bahama's brand values
  • Manage and coordinate all aspects of on-property eventsfrom intimate dinners to resort-wide functions
  • Work with sales, catering, and marketing teams to plan and execute memorable guest events
  • Oversee setup, breakdown, and event execution while maintaining brand standards and guest satisfaction
  • Manage event budgets, contracts, and timelines to ensure operational efficiency
  • Monitor food & beverage budgets, labor costs, and inventory controls to ensure profitability
  • Analyze sales and guest feedback to identify opportunities for improvement
  • Ensure compliance with health, safety, and licensing regulations
  • Manage vendor relationships and coordinate ordering of bar and service supplies

Additional duties include :

  • Maintains a commitment to customer service and guest satisfaction
  • Leads and supervises the outlets team
  • Ensures the physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations
  • Take the initiative to develop and execute new promotions, events, etc.
  • Responsible for daily report input and logbook entries
  • Works with culinary to develop new food menus responsive of the local market
  • Enforces high standards of hygiene and sanitation within the outlets
  • Tracks payroll and revenue daily
  • Ensure the security of monies, credit and financial transactions
  • Establishes par levels for supplies and equipment
  • Supervises the performance, attendance, attitudes, appearance and conduct of team
  • Manages timely completion of performance appraisals
  • Monitors time punches in Timesaver, ensuring accurate payroll for all staff
  • Monitors and maintains the outlets' systems and equipment to ensure their optimum performance
  • Develop and implement controls for expense management
  • Implement strategies to continually improve revenues
  • Provides prompt follow-up to all guest concerns
  • Assists the Director of Food & Beverage with the design and implementation of training programs
  • Empowers team to exceed service standards
  • Instills a calm, organized approach in all stressful situations
  • Works with PS to recruit and hire staff
  • Completes all proper new hire and termination paperwork
  • Orders all necessary office supplies and ensures proper stocking levels
  • Maintains a safe and pleasant work environment
  • Ensures cleanliness of outlets' storage rooms
  • Promotes high team morale
  • Recommend discipline and / or termination when appropriate of team members
  • Takes a proactive approach to coaching and counseling
  • Attends appropriate resort, division and department meetings
  • Resolves guest issues promptly and with great care and effectiveness
  • Maintains a strong knowledge of hospitality trends, especially food & beverage
  • Provides general resort information for guests
  • Utilizes labor management tools to schedule and control labor costs
  • Offers warm and sincere welcome / farewell for all guests including use of guest name & good eye contact with each guest
  • Interact with resort staff in a professional manner, assisting other departments with necessary information
  • Up sells other resort services and amenities to guests
  • Always maintains a professional demeanor and attitude
  • Communicates all pertinent information to the outlets team
  • Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious people). Reports all safety incidents to on-duty supervisor.
  • Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
  • Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
  • Maintains a professional appearance. Follows grooming standards
  • Remains alert, courteous and helpful to the guests and colleagues at all time
  • Performs other duties as assigned
  • Works as MOD as assigned.
  • Assists in other departments as needed.
  • Qualifications

  • Must be able to read, write and speak English
  • Must have excellent leadership skills
  • Must be a positive example for staff
  • Must be able to work well under pressure
  • Must be able to accurately follow instructions, both verbally and written
  • Must be highly detailed orientated
  • Must have excellent computer skills
  • Must have strong working knowledge of Microsoft Office programs
  • Must be able to work in a fast paced environment
  • Must have excellent listening skills
  • Must possesses excellent communication skills
  • Must be professional in appearance and demeanor
  • Must always ensure a teamwork environment
  • Ability to work a flexible schedule that may include evenings, weekends and holidays
  • Must have the ability to deal effectively and interact well with the guests and associates
  • Must have the ability to resolve problems / conflicts in a diplomatic and tactful manner
  • Must have a passion for creating an exceptional experience for all guests
  • 3+ years of management experience in a high-end restaurant, resort, or hospitality venue
  • Strong understanding of bar and restaurant operations, event planning, and team leadership
  • Proven success in managing multi-outlet or high-volume environments
  • Excellent communication, organizational, and interpersonal skills
  • Creative problem-solving and ability to adapt in a dynamic, guest-focused setting
  • Proficiency in POS systems, event software, and basic financial reporting
  • Certification in responsible alcohol service (e.g., RBS, ServSafe) preferred
  • Riverside County Food Handler Certification preferred
  • Ability to work flexible hours, including evenings, weekends, holidays, and during resort events
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    Event Manager • Indian Wells, CA, US

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