Director of Client Services (San Diego)

Director of Client Services needed for a Risk Management group located in Central San Diego.

This is an exciting leadership role where you will take charge of the client services department, overseeing daily operations and shaping the way the team delivers exceptional service. You will manage and mentor a team of client services professionals, fostering growth, continuous improvement, and excellence while ensuring they have the resources and training needed to succeed. The role requires leveraging technical expertise to guide staff, support clients in complex scenarios, and implement innovative solutions that enhance service delivery. You will also oversee operations, monitor performance metrics, optimize resources, and manage key client relationships to ensure high-quality outcomes and client satisfaction. This position is ideal for someone who thrives on leadership, problem-solving, and making a tangible impact across both the team and the organization.

HOURS : Monday Friday, 9 am 5 pm

DURATION : Direct Hire

WORKPLACE :

Hybrid schedule (preferred if the candidate lives within a reasonable distance of the office)

In-office (option available for those who prefer to work onsite full-time)

PAY : $90k to $110k base salary (DOE)

BENEFITS : This client contributes a portion toward the benefits package.

Job Duties can include, but are not limited to :

Manage client relationships and oversee the workload and performance of consultants and contractors, exercising independent judgment to balance client needs with team management. Strong time management and communication skills are essential.

Provide advanced administrative and operational support to drive revenue, enhance productivity, and ensure exceptional client satisfaction. Responsibilities include managing complex client interactions, leading process improvement initiatives, and independently handling high-priority accounts.

Facilitate quality control (QC / QA) of work produced by consultants, ensuring delivery of accurate and high-quality final products to clients. This process requires discretion and independent judgment

REQUIREMENTS :

Bachelor's degree in a related field (e.g., Occupational Safety and Health, Risk Management, Engineering) is desired or equivalent practical experience.

Relevant safety designations (e.g., CSP, ARM, COSS, ASP, ALCM, CRM) are strongly preferred.

Minimum of 3+ years in a team leadership role relevant for this position

Minimum of 5+ years of loss control experience managing accounts and consultants

Underwriting or loss control experience supporting workers compensation, general liability and auto liability lines of insurance

Expert knowledge of Cal / OSHA and federal OSHA regulations, and experience in applying that knowledge to quality control of client deliverables.

Proficiency in Microsoft Office products, RCT or similar tools