Spec IT Enterprise Applications

(2-3 sentences describing job purpose): Supports the activities related to the maintenance, and support towards successful application administration and end-user success.Provides technical expertise and support to ensure an application’s reliability, functionality and value in the district.

Reports to: Product Manager

Department Name: Technology and Information Services, Enterprise Products

: List, in the order of importance or time spent, the essential duties/tasks performed by the position.This is not an exhaustive list and employees may be assigned additional duties by management as required.Regular and reliable attendance is an expectation of the job.

Job Duty/Resp. 1:

Supports the product throughout its lifecycle by participating in planning sessions, testing of releases/enhancements and implementation of releases/enhancements. Review and analyze system settings, configuration and business rules to resolve technical issues.

Job Duty/Resp. 2:

Following standards, procedures and processes, configure and/or create reports, fields, modules and other functionality for the assigned product(s).

Job Duty/Resp. 3:

Work with the analyst and product manager to review application roadmap, trends and organizational needs. Help develop a strategy to resolve issues, implement changes and/or improve end-user experience.

Job Duty/Resp. 4:

Monitor system performance and trends.Make technical recommendations for improvement towards product stability and increased performance.

Job Duty/Resp. 5:

Respond to and resolve end-user inquiries and support incidents.

Job Duty/Resp. 6:

Support and manage security and access control protocols and business rules.

Job Duty/Resp. 7:

As the subject matter expert for the assigned product(s), ensure effective documentation by advising the Training team on content specifics.

Job Duty/Resp. 8:

As the subject matter expert for the assigned product(s), collaborate with the product manager and support the training team to ensure effective documentation, training resources and as needed, participate in specialized training.

Instructions: Fill in all blanks and dropdowns.Kronos access questions must be completed for payroll.

Education and Experience Requirements

Education (training/degree) : Required minimum: 2 years of college or relevant experience.

Licenses, Certifications or Registrations Required: Relevant IT industry certification.

Experience: 2 years in a technical support role.

Skills Required: 1. Strong analytical and troubleshooting skills. 2. Strong written and verbal communication skills; able to communicate effectively with technical and non-technical customers and stakeholders.3. Collaborate with cross functional teams. 4. Follow and execute technical documentation and instructions.

Data Responsibility:

Level 4: Compiles, examines, or evaluates data or information and possibly recommends action based on results.

People Responsibility:

Level 3: Attends to the needs or requests of people and exchanges information with them.

Assets Responsibility:

Level 1: Requires minimum responsibility for only small quantities of low cost items or supplies where opportunities for achieving economies or preventing loss are negligible.

Mathematical Requirements:

Level 3: Uses basic algebra calculating variables and formulas, and/or basic geometry, calculating plane and solid figures; may compute discounts, interest, ratios and proportions, and percentages.

Communications Requirements:

Level 4: Reads technical instructions, charts, and/or procedures manuals; composes routine reports and completes job forms; speaks compound sentences using standard grammar.

Complexity of Work:

Level 3: Performs semi-routine work involving set procedures and rules, but with frequent problems; requires normal attention with short periods of concentration for accurate results or occasional exposure to unusual pressure.

Impact of Decisions:

Level 4: Makes decisions with moderately serious impact - affects work unit and may affect other units or citizens.

Equipment Usage (if applicable):

Level 1: Handles machines, tools, equipment, or work aids involving little or no latitude for judgment regarding attainment of standard or in selecting appropriate items.

Safety of Others:

Level 1: Requires no responsibility for the safety and health of others.

Qualifications

See job description.

Primary Location

:Nashville-Support Hub-Support Hub Building

Work Locations

:Support Hub Building

Job

:Information TechnologyJob Schedule:Full-Time