Manager 2, Collections Strategy & Operations

Collections Manager

We're looking for an experienced and strategic Manager to lead the end-to-end collections strategy and operations for our consumer and small business lending products. This role is ideal for a proven leader who can combine deep agency and BPO performance management expertise with hands-on operational execution.

You will manage a team of Program Managers who oversee all collections programs spanning pre-charge-off, post-charge-off, and third-party agency operations while building new capabilities in legal collections, debt sales, and advanced contact strategies.

This is a high-impact role that will directly influence credit losses, recovery performance, and customer experience across the lending portfolio.

What You'll Do

Strategic Leadership

• Lead the overall strategy, design, and execution of collections programs across multiple loan products and delinquency stages.
• Develop and implement a legal collections strategy from the ground up, including selection and management of attorney networks or law firms.
• Stand up a debt sale program, establishing operational processes, partner due diligence, and financial modeling to optimize recoveries.
• Partner with Product, Risk, and Analytics to build contact strategy capabilities for new and existing products, leveraging segmentation, channel optimization, and test-and-learn approaches.
• Drive innovation and automation within collections while maintaining compliance and operational excellence.

Operational Management

Cross-Functional Collaboration

Qualifications

Minimum Qualifications

Preferred Qualifications

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards, and benefits, in accordance with our applicable plans and programs.