Consultant, Sales Engineering

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.

We are seeking a Consultant, Sales Engineer as the customer facing, technical resource supporting Emerging Internet Content Providers, Data Center Operators, and Content Delivery Operators for the United States. The ideal candidate requires a strong technical background with an understanding of optical products, routing / switching products and customer applications. In addition, the candidate should possess the ability to position Ciena's leadership in networking hardware and software solutions as well as how Ciena's offerings differentiate against the competition. Candidate must be located in the United States.

How You Will Contribute :

• Perform technical oversight, including on-site customer engagements, support customer and internal architectural discussions and requirements definition into the engineering organizations.
• Ability to produce written proposals, network engineering designs / documentation, as well as quoting the solutions.
• Be able to create, communicate and articulate the value of solutions to customers.
• Understand the customers current network, software applications and architecture.
• Work with both internal and external organizations to drive solutions for our customers.
• Consult with customers on best practices and how to incorporate Ciena's technology into their networks.
• Remote sales engineer supporting Ciena's emerging ICP, DCO and CDO customers.
• Serve as a customer-facing primary contact for advanced technical issues.
• Ability to understand network architectures and their building blocks.
• Utilize Ciena's design and modeling tools to model optical network architectures.
• Assist in the preparation of quotes, RFx's responses, and forecasts.
• Understand and assist customers in their API and software integration efforts.
• Collect and assist in assessment of new product features.
• Manage and track customer requests and help coordinate sales activities.
• Assist Customer Product and Technology solution discussions and presentations
• Support in the development of pricing strategies and incentives to win business
• Assist in tracking of product deliverables and communicating issues to regional teams
• Lead the transition of customers from end-of life products to other Ciena solutions.
• Plan and support product certification, acceptance testing, and network introduction activities.
• Make independent decisions on routine technical activities in accordance with company policy and procedures.
• Travel (up to 50%) to customers sites, R&D locations and technical conferences for customer engagements, technical discussions and presentations.
• Performs other duties as assigned.

Must Haves :

The annual total target compensation pay range for this position is $181,400 - $289,800 USD. This includes both base and incentive compensation.

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Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.