CrossCountry Mortgage, LLC is hiring : Mortgage Content Writer in Cleveland

Overview Join to apply for the Mortgage Content Writer role at CrossCountry Mortgage, LLC .

CrossCountry Mortgage (CCM) is the nation\'s number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. The company has been recognized on the Inc. 5000 list of America\'s fastest-growing private businesses and has received awards for its culture. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, a 401K, short-term disability, an employee assistance program, and a wellness program. CCM fosters a culture where employees can grow, with support from all departments and transparency from the top down.

Position overview : The Mortgage Content Writer creates, edits, and proofs effective and engaging CCM company documents (SOPs, job aids, workflows, etc.) that support business needs. This role collaborates with department leaders and subject matter experts to plan, design, create, test, and implement new workflows that support business and training needs. The Mortgage Content Writer adds clarity to complex topics and applies instructional design elements to new and existing training material. This role also includes administrative tasks and additional responsibilities as needed.

Responsibilities Prepare, review, and send company-wide communications.

Create, edit, write, and proofread technical documentation, such as Standard Operating Procedures, job aids, workflows, new or updated products, investor guidelines, compliance requirements, system enhancements, policies, and new or updated processes.

Provide oversight to ensure intranet content and company communications are up to date and aligned with overall company strategies.

Communicate regularly with internal departments and stakeholders when new documents and revisions are available.

Continuously review operations content on the company intranet to identify items that require new or updated documentation.

Attend project meetings to identify potential workflow needs for new system implementations and begin testing and drafting process.

Conduct routine system testing and collaborate with managers to understand requirements and address gaps.

Work alongside subject matter experts and department leaders to design and develop high quality, effective learning and training materials.

Evaluate existing company training and make recommendations for revisions and enhancements.

Adhere to CCM\'s style guide and brand guidelines, ensuring high-quality, error-free documents are produced.

Work within brand and publishing standards.

Ensure that all information presented to the company is accurate and up to date.

Acquire and maintain detailed knowledge of CCM\'s policies, principles, and strategies, and stay up to date with relevant developments.

Stay up to date with compliance and industry-related legal rules and guidelines.

Maintain collaborative relationships with peers, SMEs, and all levels of management across the organization.

Perform additional duties as assigned.

Qualifications and Skills Bachelor\'s degree or equivalent combination of education and experience.

Experience with all mortgage loan types (conventional, FHA, VA, USDA, Jumbo, Non-QM, bond, etc.).

Understanding of the mortgage lending function.

Experience with imaging tools (SnagIt), preferred.

Experience with Encompass LOS, preferred.

Advanced resourcefulness and attention to detail to devise strategic solutions to problems.

Advanced project management and time management skills to work on multiple projects simultaneously.

Excellent communication skills.

Excellent organizational and prioritization skills.

Ability to work independently with minimal supervision.

Advanced proficiency in Microsoft Office (Word, Outlook, PowerPoint, Excel).

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. It is not intended to be an exhaustive list of qualifications, skills.

Pay Range Annual Salary : 70,000.00-80,000.00

The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. CrossCountry Mortgage, LLC offers MORE than a job — we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package :

California residents : Please see CrossCountry\’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

Equal Employment Opportunity statements : CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, national origin, age, disability, ancestry, marital status, veteran status, citizenship status, sex, sexual orientation, gender identity, gender expression, or any other protected status under federal, state, or local law. The Company is committed to fostering a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD / FHA or the Federal government. To verify licensing, please visit

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