SAP Operations Manager

Job Description

Job Title : Sr. Manager, Operations

Location : Remote

Long Term

Role Summary

The Sr. Manager, Operations is a strategic, cross-functional leader reporting directly to

the Director of Engineering, ERP Platform & Integration. This role uniquely spans the

three engineering verticals, BASIS, Integration, and Cloud / Platform, and is responsible

for driving operational excellence, system reliability, and cross-domain alignment.

The successful candidate will play a crucial role in understanding the interdependence

and operational nuances across these areas, ensuring seamless coordination and

optimized performance. They will bring a modern mindset, a strong leadership

presence, and the ability to navigate complex technical environments with empathy,

clarity, and precision.

This role collaborates closely with engineering leads, TPMs, and the Technical

Documentation Specialist to ensure environments are well-documented, compliant, and

scalable. Additionally, the Sr. Manager will represent Enterprise Technology across

Operations & Technology, fostering strong cross-functional relationships, managing

vendor coordination, overseeing environment governance, and delivering insightful

operational reporting.

Key Responsibilities

Operations Leadership

• Establish and lead cross-functional operational initiatives across Platform,

BASIS, and Integration, while managing a team of contractors and service

providers.

gaps, staffing requirements, and opportunities for efficiency.

release controls, patches, and transport processes.

maintain platform stability, compliance, and protection against

vulnerabilities.

monitoring and incident response coordination.

Program & Process Management

of a newly formed company, including designing, implementing, and

evolving workflows that enable scalable, efficient, and resilient operations.

respond effectively to evolving business priorities and strategic growth

opportunities.

timelines and business priorities.

automation and tooling enhancements.

Governance & Compliance

SOX, GDPR, and internal controls.

it is created when needed, logically structured, consistently maintained,

and easily accessible to relevant stakeholders.

opportunities.

Cross-Functional Collaboration

seamless coordination.

operational dependencies.

and operational insights.

Qualifications

ERP environments.

diverse teams, and communicate technical concepts with clarity and

influence.

environments, and a commitment to continuous learning and professional

development.

operations.

technical programs.

governance.

Confluence, Jira, and visualization tools.