Director of Social Services

Director of Social Services needed in Queens

Full time position!

Overview

The Family Shelter is funded by New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug-free facility.  It provides comprehensive case management services to 100 families who are in a transitional residence program for homeless families.  The two story facility has rooms of various sizes, common areas and provides on-site security and social services.

Responsibilities

• Ensure that newly admitted clients receive social service intake with 48 hours of assignment to case manager.
• Monitor and track client intakes and move-outs utilizing DHS rosters to update the Master roster daily.
• Oversee all ACS cases and ensure that monthly tracking forms are completed and submitted to DHS.
• Review and update ACS client rosters.
• Meet with community agencies to assist with high risk case conferences as needed.
• Maintain professional relationships with clients and client confidentiality.
• Communicate with peers in other programs on issues related to client progress.
• Understand all aspects of contract requirements and communicates this understanding to staff.
• Supervise a minimum of four direct reporting staff and their subordinates to ensure that clients complete tasks (such as gaining entitlements, employment and housing options).
• Work with staff to set and achieve realistic monthly performance targets in accordance with contract requirements (such as completing ILPs, inspections, monitoring families with children age 0-24 months, ACS, LTS families and housing placements).
• Teach, coach and work with direct staff regarding how to interact with and / or engage clients to maintain entitlements to become eligible for housing subsidies.
• Conduct weekly client progress reviews with staff.
• Conduct periodic internal chart reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients.
• Respond to critical incidences that require immediate attention.
• Access client data using various tracking and program databases (i.e. – Client Tracking System (CTS), New York City Way, 4002 System).
• Prepare contract reports and statistical information for both management and funder use.
• Assist in the analysis of program and demographic data to make programmatic improvements.
• Organize onsite and offsite training opportunities for professional development of staff.
• Assist the Senior Program Manager in providing oversight for all aspects of the program in his / her absence.
• Confer with the Senior Program Manager, and / or other management staff as needed regarding programmatic and personnel issues.
• Attend staff / funder / outside agency meetings as requested.
• Facilitate weekly meetings with social service staff to address client issues and progress.
• Review and sign time sheets.
• Prepare performance appraisals for direct reporting staff.
• May develop appropriate marketing material and marketing / outreach strategies for the program.
• May network both within and outside agency to expand client recruitment and opportunities for client success.
• May have direct client service / program responsibilities in addition to the above.

Requirements

Salary : $75,000-$78,000 annually plus a benefits package

For more information and to apply, please contact

Howard Newman

Account Manager, Bond Health Staffing

5824 12th Avenue

Brooklyn, NY, 11219

Office : 1-718-302-0040 ext. 204

Fax : 1-718-302-0070

Howard@bondhealthstaffing.com