Administrative Assistant - Meineke Auto Repair -Niles

Job Description

Job Description

Administrative Assistant Meineke Auto Repair (Niles, IL)

• Location :
• Niles, Illinois
• Reports To :
• Store Manager

Position Overview

We are seeking a highly organized and customer-focused Administrative Assistant to support daily operations at our Meineke Auto Repair shop in Crestwood. The ideal candidate will combine strong communication skills with practical problem-solving ability, ensuring excellent customer experiences while assisting the store team with administrative and operational tasks. This role requires initiative, professionalism, and a willingness to step in wherever needed to help the shop succeed.

Key Responsibilities

Customer Communication

Keep multiple customers updated on the status of their vehicle repairs.

Handle incoming phone calls and in-person inquiries with professionalism.

Respond to customer complaints with empathy, patience, and solutions-focused communication.

Operational Support

Assist in managing daily shop operations as directed by the Store Manager.

Receive, log, and organize incoming parts deliveries.

Process returns of unused parts and maintain proper records.

Order shop supplies and ensure adequate inventory levels for smooth operations.

Team & Store Success

Support the shop team by coordinating administrative tasks and reducing bottlenecks.

Step in to help with other duties as needed to ensure store goals are met.

Maintain a professional, positive presence that represents the Meineke brand.

Qualifications

Previous administrative, customer service, or office support experience (automotive industry experience a plus).

Strong communication and interpersonal skills; ability to remain friendly and professional in high-pressure situations.

Highly organized, with the ability to manage multiple tasks and priorities.

Basic computer skills (MS Office, point-of-sale systems, or similar).

Reliability, punctuality, and a proactive do what needs to be done attitude.

Compensation & Benefits

Annual salary : $50,000 to $55,000 depending on experience.

Competitive hourly wage based on experience.

Opportunity for advancement within a growing automotive repair business.

Employee discounts on auto repair services.

Supportive team environment.