Customer Service Representative Greektown Garage

Overview

SP a Metropolis company is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So theres no fumbling with tickets machines apps or credit cards. You just drive in and drive out.

We are the largest parking network in America with over 23000 employees powering mobility at over 4000 locations across North America and Europe.

Today we are reinventing parking. Because its important its everywhere and impacts everyone. Tomorrow we will power checkout-free experiences anywhere you go to make the everyday experiences of living working and playing remarkable - giving us back our most valuable asset time.

Responsibilities

Position : Customer Service Representative (Non-driving role)

Location : Detroit Garage 48226

Pay : $15 to $16.50 per an hour

Benefits : Eligible employees will participate in the various benefits plans including medical dental vision flexible spending accounts long / short term disability life insurance accident insurance 401k and paid time off.

Job requires to obtain a Parking Attendant License

Basic Function - Ensure that appropriate number of cars is kept on location throughout shift cars are being parked in an appropriate fashion and the lot is kept clean and presentable.

• Direct incoming customers to available parking spaces.
• Count vehicles on location throughout shift as needed.
• Write and issue violation warnings to tenants and visitors that violate garage policies.
• Patrol transient and reserved parking levels on foot or in customized motor carts if applicable.
• Provide assistance to customers that have forgotten where they parked their vehicle.
• Responsible for being at work every scheduled day on time and in uniform.
• Courteously assist Customers by answering any questions they may have. If necessary direct the Customer to the Facility Manager for further assistance.
• Control traffic at entrances and exits as needed.
• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
• Report any known accidents observed or suspected violations of Company policy safety hazards or any unusual occurrence to the Facility Manager.
• Communicate debris water oil spills and etc. to garage office.
• Substitute for Valets when necessary if authorized.
• Have a thorough knowledge of all areas of the garage thorough knowledge of the major streets landmarks and freeways in the area of the garage.
• Assist Facility Manager with other duties as needed.

Qualifications

Qualification Requirements : To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience Required : Less than High School education or one month related experience training or an equivalent combination of education and experience.

License Requirement : The individual will only be required to have and maintain a valid state-issued drivers license with a current address and acceptable driving record if the individual is expected to be able to drive a company vehicle or drive on company business.

Availability to Work : Special shift requirements if any will vary depending on a locations hiring needs. If applicable availability to work 2nd shift 3rd shift and / or week-ends may be required.

Language Skills : Ability to read and comprehend simple instructions short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to customers and other employees of the company.

Mathematical Skills : Ability to add subtract two digit numbers and multiply and divide with 10s and 100s. Ability to perform these operations using units of American money.

Appearance : Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand; walk; and use hands to handle cash and equipment. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and / or move up to 25 pounds.

SP is an equal opportunity employer committed in policy and practice to recruit hire train and promote in all job classifications without regard to race color ancestry religion sex age national origin citizenship status marital status sexual orientation veteran status gender identity disability or other classes protected by federal or state law. SP does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP a Metropolis Company may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidates application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process SP retains data relevant to your candidacy including personal information for a period that is reasonably necessary for the use of the tool. If you are hired for the position your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy please contact . We are here to assist you.

Location

US-MI-DETROIT

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 15 - 16