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IT Help Desk Technician

IT Help Desk Technician

Vyve BroadbandStatesboro, GA, US
27 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Eagle, Vyve and Northland are leading broadband Internet providers serving largely non-urban communities in 16 states.

A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers.

Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice.

Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community.

Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming  Help Desk Technician Job Purpose :

  • Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests.

Responsible for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms.  Help Desk Technician Job Duties :

  • Build and install PCs, wireless networks, and peripheral devices (such as printers, scanners, mobile / smart phones) related to desktop infrastructure, in accordance with department standards  Provides advice and guidance to colleagues regarding incidents  Maintain installed PCs, networks, and peripherals with routine maintenance  Identify, log and resolve technical problems with software applications or network systems  Identify potential changes and system improvements to present to senior team leaders for consideration and implementation  Ensure that work is carried out within agreed service levels and in accordance with department guidelines  Create, maintain, and distribute reports of progress to senior leadership  Migrating workstations from Windows 10 to Windows 11 or higher platform  Maintain client databases with up-to-date solutions and clear record of activities  Explain and document technical issues in a clear way to clients  Use call and ticket logging system to accurately record requests  Help Desk Technician Skills and Qualifications :   Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Clients  Good Language and Communications Skills  Problem-Solving  Relevant Certifications such as CompTia A+, CCENT, MS-102, MS 365 Certified Fundamentals  Good Understanding of Computer Support and Troubleshooting  Knowledge of Windows 10 and Windows 11  Windows Server products and / or Apple Operating Systems  Ability to Work in a Team  Ability to Prioritize Projects, familiarity with the Troubleshooting Methodology  Ability to Maintain and / or update Asset management tools and processes  Familiarity with Remote Management and Mobile Device Management Systems (MDM)  Preferred Qualifications :   Enterprise IT experience  Call center IT experience  ITIL Training / certification  Computer repair and networking classes  Ability to self-manage  WE PROUDLY OFFER :
  • A friendly and fun work environment
  • Communication and training
  • Great benefits package
  • A culture that encourages growth Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.
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    Help Desk Technician • Statesboro, GA, US

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