Bilingual Patient Accounts Representative (English & Spanish)

Required : Bilingual - fluent in English & Spanish

We are seeking a Bilingual Patient Accounts Representative to be responsible for performing data entry, account analysis and managing client relationships. The ideal candidate will have superior organizational skills and a passion for attention to detail and provide great customer service to all patients. A minimum of one year of patient financial services experience is required and the right candidate will enjoy working at a growing healthcare organization.

Responsibilities include, but are not limited to :

• Interviews patients or family members in person or by telephone within HIPAA guidelines and determines eligibility based on guidelines supplied by the client site and uncompensated trust fund regulations.
• Maintain complete records of all patients applying for low income or financial assistance to include application, proof of income, acceptance / denial letter, and any / other applicable documentation.
• Ensure to follow up company's, departmental and hospital policies and procedures to maintain compliance.
• Maintain daily contact with various hospital departments and other outside entities on self pay referrals.
• Assist patients in completing applications for state / county or government programs.
• Maintains statistical and other data related to financial determinations.
• Follows up with patients or family member after discharge to start the completion application in a timely manner.
• Submits completed applications in a timely manner for approval.
• Create detailed notes in the host or hospital system to reflect all actions performed on a patient's account (for example : scheduling, payments, etc.).
• Initiate online PE's (Presumptive Eligibility) for patient's eligibility for Medicaid / NJ Family Care.
• Completes PA1C- form for patients eligible for Medicaid / NJ Family Care programs.
• Assist in special projects as requested by Management team.
• Ensures that routine and priority tasks are completed within established departmental time frames.
• Attends and actively participates in department meetings, trainings, and cross-training programs.
• Perform other duties as assigned by management team.
Benefits :
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Pay :

Schedule :

Ability to commute / relocate :

Requirements

Physical Requirements :