Hotel Front Desk Agent

Responsibilities :

• Greet, check in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information.
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs.
• Work with the housekeeping staff to ensure rooms are ready for new guests.
• General bookkeeping : ensure all hotel guest account information is accurate and up-to-date.
• Mitigate customer complaints as needed.