Information Technology Technician Co-Op (DCTS Students Only)

The Information Technology (IT) Technician COOP job was established to provide basic IT Support and repair services.

This job reports to the Information Technology Supervisor.

Essential Functions

• Inspect, test, clean / disinfect, and perform other required tasks on each Chromebook according to an established protocol.
• Participate in required training programs.
• Handle materials in accordance with established procedures.
• Provide support to the repair team on an as-needed basis or during peak work periods.
• Help with receiving and inventorying devices
• Create tickets and evaluate devices submitted for repair
• Perform repairs and document in ticketing system
• Help keep repair parts inventory and stock items as needed
• Help with preparation in retuning devices back to customers
• Ensure that the policies and procedures are consistently followed.
• Provide level 1 IT support
• Manage IT tickets in the ticketing system according to established processes
• Maintain accurate documentation on the status of each job.
• Performs other basic duties as requested or assigned.

Knowledge & Skill Requirements

SKILLS are required to perform multiple, technical tasks with a need to routinely upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include : utilizing pertinent network, application, operating system troubleshooting methods and software; adhering to safety practices; executing projects; and preparing and maintaining accurate records.

KNOWLEDGE is required to read a variety of manuals and online support material, write documents following prescribed formats, and / or present information to others; and understand complex, multi-step written and oral instructions. Specific knowledge-based competencies required to satisfactorily perform the functions of the job include : current, legacy and emerging operating systems; environments and network protocols; current device repair methods the highest level of customer service and communications skills and excellent grammar and punctuation.

ABILITY is required to schedule activities and / or meetings; gather, collate, and / or classify data; and consider a variety of factors when using equipment. Flexibility is required to work with others in a wide variety of circumstances; work with data utilizing defined but different processes; and utilize equipment under a variety of conditions for multiple purposes. Ability is also required to work with a diversity of individuals and / or groups; work with data of varied types and / or purposes; and utilize a wide variety of types of job-related equipment. Some problem solving may be required to identify issues and select action plans. Problem solving with data frequently requires independent interpretation of guidelines; and problem solving with equipment is moderate to significant. Specific ability-based competencies required to satisfactorily perform the functions of the job include : setting priorities; establishing effective relationships; being attentive to detail; communicating with diverse groups; conveying technical information to non-technical audiences; and working nonstandard hours.

Education Required

Some technical school education.

Experience Required

Other Qualifications

Supervision of Personnel

None

Physical / Mental / Environment

Physical Demands :

Activities : Sit 50%; walk stand 50%

Lifting : Some lifting up to 50 lbs.

Vision : Normal

Mental Demands : Interpret, analyze, organize, prioritize, evaluate, and problem solve.

Environment : Various

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