No longer accepting applications
Bilingual Customer Service Representative
Commerce BankStockton, CA, US7 days ago
Job type
- Full-time
Job descriptionBenefits - Medical, Dental, Vision, Health Savings, Flexible Spending Accounts and more! 401(k) and retirement education resources Flexible schedules Paid banking holidays, vacation, sick and personal time Employee discounts and tuition reimbursement 2nd Shift differential for evening schedules 5% pay differential for proven Spanish / English speaking bilingual associates Paid training for 4 weeks (must be able to attend) Provide a high level of customer service and support to external customers Support inquiries received via live chat, email or telephone Authenticate callers to ensure our customers and the bank are protected from fraud attempts and take additional steps to mitigate risk if needed Research information and complete data entry to note customer interaction results Identify and escalate appropriate requests Remain current with product knowledge and administrative requirements through training Perform other duties as assigned Work Schedule is between 9 : 30am 8 : 00pm Monday-Friday and every other Saturday. Additional shifts Tuesday-Saturday or Sunday-Thursday are also available. Basic product knowledge Basic ability to explain bank policies, procedures and / or regulations Basic ability to assess customer needs and recommend alternative products or services; refer to other departments when appropriate Ability to maintain a high level of customer satisfaction Ability to meet department efficiency and quality standards within 90 days Ability to establish quick rapport with customers, actively listen, respond promptly with correct information Ability to work in a high paced environment and maintain stable performance Ability to maintain a high degree of confidentiality Ability to complete and pass new hire quizzes and exam Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values Intermediate level proficiency with Microsoft Word, Excel and Outlook High school diploma or GED or equivalent combination of education and experience required Fluent in Spanish and English, written and verbal required 1+ year related customer service experience required 1+ years of call center and / or financial service preferred Customer Care Associate level will be determined based upon experience For individuals applying, assigned and / or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Customer Care Associate I, II or Senior level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $18.00 to $22.10 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.
Bilingual Customer Service Associate
Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.
Compensation Range Hourly : $18.00 - $22.10 (Amount based on relevant experience, skills, and competencies.)
About This Job
The Bilingual Customer Service Associate position provides a high level of customer service and support to our customers. They are trained to resolve customer inquiries on bank products, policies, regulations, and procedures via phone, live chat, or email.
How We'll Support You :
- Training and one-on-one coaching from our Leadership team who is invested in your success.
- Ongoing professional development to deepen your skills.
- Building your career through our defined career path or by exploring new opportunities.
- Continuous learning opportunities, such as core banking products, services, processes and Commerce culture concepts.
- Growing your network to maximize your professional and personal development through our employee resource groups.
What We Offer :
Essential Functions :
Work Schedule :
Knowledge, Skills & Abilities Required :
Education & Experience :
The candidate selected for this position may be eligible for the following employment benefits : employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.
Location : 1045 Executive Pkwy, St. Louis, Missouri 63141
Time Type : Full time
Create a job alert for this search
Bilingual Customer Service Representative • Stockton, CA, US
Related jobs
Join a company that dominates the products in their category 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! We make dreams happen ...Show moreLast updated: 30+ days ago
Customer Service Representative.Required work experience : not required.Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with except...Show moreLast updated: 6 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.Sto...Show moreLast updated: 30+ days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.Sto...Show moreLast updated: 28 days ago
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 30+ days ago
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
With a commitment to excellence and a focus on...Show moreLast updated: 6 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.Sto...Show moreLast updated: 30+ days ago
Take the next step in your career as our new American Airlines Customer Service Representative to provide excellent service to customers and team members, respond promptly to inquiries and resolve ...Show moreLast updated: 30+ days ago
Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Custo...Show moreLast updated: 30+ days ago Bring your energy to the role of Costco Customer Service Representative to follow safety procedures and company policies, support the preparation and delivery of goods or services, and respond prom...Show moreLast updated: 30+ days ago 
Job Description : Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer’s home.
Field Sales Representatives at AT&T are driven to connect – ...Show moreLast updated: 16 days ago Remote Customer Service Representative.Looking for opportunities to work for a rapidly growing company? We are looking for call center representatives to support inbound and outbound customer servi...Show moreLast updated: 6 days ago 
Customer Service Representative.Administrative professionalsare you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales c...Show moreLast updated: 30+ days ago
Join the team at Family Dollar and help us provide affordable products and great service to our customers.As a Customer Service Representative, you will be responsible for assisting customers, hand...Show moreLast updated: 6 days ago
Customer Service Representative.Amador Valley Industries, a Waste Connections company, is looking for a Customer Service Representative to join our team in Livermore, CA! Previous waste experience ...Show moreLast updated: 30+ days ago
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 30+ days ago
Does your definition of success mean empowering others?.Then you should consider joining Jobber! Were looking for a.Customer Service Representative.
Jobber exists to help people in small businesses ...Show moreLast updated: 6 days ago
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading h...Show moreLast updated: 7 days ago
- Promoted
Customer Service Representative
David's BridalSalida, CA, USFull-time
- Promoted
Customer Service Representative
Touch SupportStockton, CA, USFull-time
- Promoted
Bilingual Customer Service Specialist (Spanish)
Sherwin WilliamsStockton, CA, USFull-time
- Promoted
Bilingual Customer Service Specialist (Spanish)
Sherwin-WilliamsStockton, CA, United StatesPart-time
- Promoted
Customer Service Associate I
Dollar TreeBrentwood, CA, USFull-time
- Promoted
Remote Insurance Customer Service Representative (Unlicensed)
MCISalida, CA, USRemote
Full-time
- Promoted
Bilingual Customer Service Specialist (Spanish)
The Sherwin-Williams CompanyStockton, CA, United StatesFull-time
- Promoted
American Airlines Customer Service Representative
TradeJobsWorkforce94205 Sacramento, CA, USFull-time
- Promoted
Customer Service Representative
U-HaulLivermore, CA, USFull-time
- Promoted
Costco Customer Service Representative - Starting at $22 / hr
TradeJobsWorkforce95830 Vineyard, CA, USFull-time
- Promoted
Bilingual Spanish Field Sales Representative
AT&TBrentwood, CA, United StatesFull-time
- Promoted
Remote Customer Service Representative (Manitoba)
MCISalida, CA, USRemote
Full-time
- Promoted
Customer Service Representative
Ace Handyman ServicesStockton, CA, USFull-time
- Promoted
Customer Service Representative
Family DollarOakdale, CA, USAFull-time
- Promoted
Customer Service Representative
Waste ConnectionsLivermore, CA, USFull-time
- Promoted
Customer Service Associate I
Family DollarStockton, CA, USFull-time
- Promoted
Customer Service Representative
JobberSalida, CA, USFull-time
- Promoted
Remote Customer Service Representative - Charleston, WV
CVS HealthStockton, CA, USRemote
Full-time