Service Operations Manager

Job Description

HVAC and Plumbing Service Manager

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Located in : Elizabethtown, KY

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SALARY RANGE : \n

$125-$140k Depending on Experience

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Work Hours & Benefits

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• 40 hours per week

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The HVAC (heating, ventilation, and air conditioning) and Plumbing Service Manager leads staff members who install, repair and maintain heating and air conditioning and plumbing systems in both residential and commercial buildings. This manager routinely works directly with service and install technicians, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting themself as a senior company representative, the HVAC and Plumbing Service Manager often communicates directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements.

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PRINCIPLE RESPONSIBILIITIES / DUTIES

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The HVAC and Plumbing Service Manager directs daily operations of the HVAC and Plumbing Service Departments by successfully performing the following tasks, duties and responsibilities :

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o Schedules, directs and provides technical support for HVAC and Plumbing technicians to meet service demands and customers’ expectations

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o Recruits, interviews, hires and trains HVAC and Plumbing technicians as required to meet workload demands, and company or customer expectations and requirements

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o Supervises and directs the HVAC and Plumbing technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction

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o Responsible for HVAC and Plumbing technicians’ performance appraisals, reviews and for setting improvement goals per company requirements

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o Establishes and maintains a regular training program to ensure that HVAC and Plumbing technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions

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o Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity

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o Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and / or conducts regularly scheduled departmental safety / informational meetings

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o Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements

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o Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products,

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premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC and Plumbing Service Departments

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o Develops and monitors budgets, goals and objectives to insure departmental profitability

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o Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used

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o Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables

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o Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met

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o Ensures that all company / department policies are being followed by all HVAC and Plumbing technicians

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o Oversees assigned HVAC and Plumbing service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy

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o Monitors HVAC and Plumbing service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained

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o Keeps current with latest factory OEM training on current products, coordinates HVAC and Plumbing technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble-shooting, and repair of supported equipment

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o Generate sales leads; and promotes and develops maintenance / service agreements; estimates and generates bids for contract projects / work

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o Manages larger installation, start-up and commissioning projects; coordinates and directs a team of technicians and / or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner

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o Work with other departmental managers to meet company and departmental goals and objectives

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o Other tasks and responsibilities as required to maintain efficient department operations

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MINIMUM JOB REQUIREMENTS

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The HVAC and Plumbing Service Manager should possess the following skills, characteristics and abilities :

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o Excellent customer service and sales skills

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o Five years HVAC and Plumbing Management related experience; or an equivalent combination of education and experience

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o Some post-high school education from college, trade school or military

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o Exhibit an in-depth knowledge and understanding of HVAC, Plumbing and refrigeration systems

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o Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC, Plumbing and refrigeration systems

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o Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions

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o Excellent leadership skills to enhance team productivity and standards of work produced

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o Excellent verbal and written communication skills; and strong conflict management skills

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o Detail oriented and highly organized with the ability to handle multiple tasks and assignments

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o Good computer skills : knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation

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o Experience with ServiceTitan software

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o Possess a strong personal desire for improvement; and the desire to motivate HVAC and Plumbing technicians to be better tomorrow than they are today

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o Have a clean, neat and professional appearance; a top performer who can instill pride of workmanship in himself and in others

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o Valid driver’s license with a clean driving record and background

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o Ability and willingness to work non-standard schedule : nights, weekends and holidays as / if required

Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled