Job Description
Job Description
Aeroflow Health –Billing Team Captain - Diabetes - Fully Remote Opportunity - EST / CST time zone preferred
Aeroflow Health is taking the home health products and equipment industry by storm. We have created a better way of doing business that prioritizes our customers, our community, and our coworkers. Aeroflow believes in career building. That is why we promote from within and reward individuals who have invested their time and talent in us. Whether you are looking for a place from which to launch your career - or a stable, ethical company in which to advance you will not find an organization better equipped to help you meet your professional goals than Aeroflow Health.
The Opportunity
Within Aeroflow, there are 4 main divisions : Urology, Diabetes, Mom & Baby, & Sleep. Each division specializes in a specific set of medical supplies aimed to treat a medical diagnosis or the symptoms of that diagnosis.
- Aeroflow Diabetes focuses on CGM products (continuous glucose monitors) such as readers and sensors. We provide brands such as Dexcom & Libre.
- Supplies are shipped directly to thousands of patients a month across the nation who have medical insurance and diabetes diagnosis.
- The CGM Billing team specifically addresses denied claims that are sent to insurance for payment, provides medical documentation to insurance carriers, addresses insurance audits, and so much more
Your Primary Responsibilities
We are currently seeking a CGM Billing Team Captain.
The duties and responsibilities for this role include :
Providing direction for a staff team of at least 3-6 billing representativesDrive personal development and employee engagementEvaluate and recommend improved processes to maximize our overall efficiencyIdentify and implement process improvementsGather, analyze, and communicate on recurring denial or collection reportingHandle escalated concerns or requests from our customersAct as a subject matter expert for our billing processesAudit productivity and quality of team emphasizing KPI’s and performance managementEscalate IT issues appropriatelyApprove timecards and PTO while referencing department & HR guidelinesMaintain HIPPA / patient confidentialityEmployee has an individual responsibility for knowledge and compliance with laws, regulations and policiesCompliance is a condition of employment and is considered an element of job performanceRegular and reliable attendance as assigned by your scheduleOther duties as assignedRequired Qualifications :
Minimum 1 year of management / leadership experience OR 1 year work history at AeroflowMinimum 1 year experience in general healthcare fieldAbility to travel to Asheville, NC as neededDesired Qualifications :
Experience working with insurance billing (or billing coding certification)Experience with Gmail + Google Workspace and ExcelAnalytical work backgroundWhat we look for :
We are looking for a highly motivated, talented individual with the following qualities :
Detail oriented & critical thinkerExcellent customer service skillsHigh level of organizationStrong decision makerStrong communicatorFlexible and adaptableEmpathetic, compassionate, inclusiveWhat to expect in the first 30 – 60 days :
First 30 days you will be training on :4 major internal programs
Basic & complex strategies for resolving a insurance claim denialKey metrics & KPI’sCompliance rules & regulationsTraining is a combination of modules + one on one with supervisors and billersAfter 30-45 days, you will be assigned a team of at least 6 billers at which point :Daily one on one prioritization sessions with supervisor
One on one check-ins with billing members, open office hours, and project meetings with billing membersWeekly all team meetings with all Urology Billing membersBi-monthly meetings with relevant support teamsMonthly meetings with sales management teamExpect about 75% of your time to be spent collaborating and working with others; 25% of time to be spent working independentlyWhat Aeroflow Offers
Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent / 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!
Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements :
Family Forward CertifiedGreat Place to Work CertifiedInc. 5000 Best Place to Work award winnerHME Excellence AwardSky High Growth AwardIf you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!
Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.