Front Desk Supervisor

Care Facilitator Supervisor

We're unique. You should be, too.

We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Care Facilitator Supervisor, functioning under the supervision and guidance of the Center Operations Director and / or Clinical Dyad leader, is responsible for organizing and directing the work of the front desk staff, coordinating staff activities and schedules to ensure effective patient care services are provided, and ensuring quality standards are met. Trains, guides and supports Care Facilitators to ensure organizational front desk standards are met and that they have the tools and resources they need to effectively perform their duties. Leads front office center operations including, quality, compliance, human resources, patient experience, and direct supervision of employees. Leads the VIP customer experience from center entry to exit by ensuring our patients and their family members have a pleasant and memorable experience every visit and with every interaction. Establishes and maintains strong professional relationships with internal work partners and external customers; and through strict adherence of established center guidelines and standards provides the best solutions and options for our patients in support of the overall center experience.

Essential Job Duties / Responsibilities :

• Leads a team of Care Facilitators and other front desk staff. Supervisory tasks included but not limited to setting performance goals, developing top talent, and implementing progressive improvements when needed.

Engagement and Development :

Operational Excellence :

Scheduling Optimization :

Ensures care facilitators have the resources needed and clearly defined priorities readily available to them to promote daily success.

As supervisor, serves as a primary contributor in hiring and selection of Care Facilitators and other front desk staff.

Ensures OSHA, clinical and quality standards of ChenMed are met by monitoring performance and implementing corrective action plans when needed.

Serves as first point of contact and resolution for escalated patient issues / concerns / disputes.

Supports PCP scheduling by ensuring appropriate blocks are in place and double / over / under booking does not occur. Ensure scheduling gaps are attended to and closed in a timely manner.

Reviews ENS notifications and ensure patients receive follow up from their Care Teams.

Examines medical release forms for accuracy and PCP sign off prior to release of medical records. Ensures the e-fax folder is routinely checked and that documents received are correctly uploaded and indexed.

Reviews phone messages to ensure proper and timely routing and follow-up. Ensures after hours messages from patients are recorded in the patient's medical record and followed up on by the appropriate discipline.

Troubleshoots Dashboard, phone, and computer issues.

Orders office and other needed supplies to ensure the Center is properly inventoried, stocked and maintained.

Other responsibilities may include :

Knowledge, Skills and Abilities :

Education and Experience Criteria :

BLS for Healthcare Providers certification desired

We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.