Retail Key Holder-Concord Square

Key Holder Position

At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully. Join Gingham Nation, where we invest in our associates through fair pay, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities.

Responsibilities

As a Key Holder, you will support delivering sales plan through effective execution of store and operational tasks. Our store leaders are the front line of our field leadership team : they're retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers.

• Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in our values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day / shift when associates arrive for work.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directives.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Drive rewards program enrollment and engagement on both the sales floor and at check-out.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Qualifications

Thrives in a customer-first based retail environment. Ability to foster a customer-focused selling culture. Demonstrated sales, customer experience, and operational results in a fast-paced environment. Effective communication skills, being open to feedback, and the ability to adapt quickly. Ability to provide in the moment coaching to associates. Ability to de-escalate store and customer situations effectively. Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Education : High school diploma, GED certificate, or relevant work experience.

Core Competencies

Lead with Curiosity & Humility, Build High Performing Teams for Today & Tomorrow, Influence & Inspire with Vision & Purpose, Observe, Engage & Connect, Strive to Achieve Operational Excellence, Deliver Business Results

Benefits

Bath & Body Works associates are the heart of our business. That's why we're proud to offer benefits that empower you to dream bigger & live brighter. Benefits for part-time leaders include :

We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities.

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