Case Manager ( Care Coordinator)

Salary : $58,717.51 - $75,591.58 Annually

Location : Portsmouth, VA

Job Type : Full-Time Regular

Job Number : FY2025-01192

Department : Behavioral Healthcare Services

Opening Date : 11 / 06 / 2025

Closing Date : 11 / 23 / 2025 11 : 59 PM Eastern

General Statement of the Job & Essential Functions

GENERAL STATEMENT OF JOB

Under general supervision, this position performs case management, comprehensive care coordination, screening and assessments for the Medicated Assistance Treatment (MAT) for substance use disorder consumers. Serves as a primary case manager in providing supportive counseling and intervention. Reports to the Program Administrator..

ESSENTIAL JOB FUNCTIONS

Assesses client needs, coordinating access to medications, facilitating communication among healthcare providers and support clients throughout their treatment journey to promote recovery and improve health outcomes.

Conducts initial assessments of clients to determine eligibility and specific needs related to substance use treatment and medication access.

Develops individualized care plans in collaboration with clients, medical providers, and treatment teams.

Assists clients in navigating the Medication Assistance Program, including application processes, documentation requirements, and follow-up.

Coordinates with pharmacies, healthcare providers, and community resources to ensure timely and consistent medication delivery and adherence.

Provides education to clients about medication regimens, side effects, and the importance of adherence to support recovery goals.

Monitors client progress and address barriers to medication access or adherence through ongoing support and intervention.

Maintains accurate and confidential documentation of client interactions, care plans, and program activities in compliance with agency policies and regulatory standards.

Advocates for clients to access complementary services such as counseling, housing, and social support as needed.

Stays informed about updates to medication assistance policies, substance use treatment best practices, and relevant community resources.

Participates in team meetings, trainings, and quality improvement initiatives to enhance program effectiveness.

Provides outreach services and serves as a liaison on various city boards regarding the rights and needs of citizens.

Performs other duties as assigned. Individual assignments will be determined by supervisor based on current workload and department needs.

Knowledge, Skills & Abilities

PERFORMANCE INDICATORS

Knowledge of Job : Has considerable knowledge of the principles, practices, and techniques of residential rehabilitation, crisis intervention, case management, and substance use. Has considerable knowledge of the literature, trends and developments in the field of residential rehabilitative services. Is skilled in promoting the integration of services for residential rehabilitation among a variety of service agencies. Is skilled in facilitating, coordinating, and supervising the activities or group of substance use consumers. Is able to compile information from a variety of sources and prepare clear and concise reports. Is able to respond quickly and effectively in a variety of emergency and nonemergency situations. Is able to effectively express ideas orally and in writing. Is able to exercise considerable discretion in handling confidential files and cases. Is able to establish and maintain effective working relationships as necessitated by work assignments.

Quality of Work : Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with co-workers, consumers and the general public.

Quantity of Work : Maintains effective and efficient output of all duties and responsibilities as described under "Essential Job Functions."

Dependability : Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, policies, standards and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas.

Attendance : Attends work regularly and adheres to policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests.

Initiative and Enthusiasm : Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a general level of supervision and instruction.

Judgment : Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice and researches problems, situations and alternatives before exercising judgment.

Cooperation : Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences are justified i.e., poor communications, variance with policies or procedures, etc.

Relationships with Others : Shares knowledge with supervisor for mutual and departmental benefit. Contributes to maintaining high morale among all consumers and employees. Develops and maintains cooperative and courteous relationships with department employees, staffers and managers in other departments, to project a good image. Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will. Emphasizes the importance of maintaining a positive image within the city and surrounding regions. Interacts effectively with fellow employees, program consumers, supervisors, professionals and the general public.

Coordination of Work : Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Attends meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules. Maintains a calendar for meetings and deadlines.

Safety and Housekeeping : Adheres to all safety and housekeeping standards established by the city and various regulatory agencies. Sees that the standards are not violated. Maintains a clean and orderly workplace.

Education, Experience & Special Requirements

EDUCATION & EXPERIENCE

Requires a Bachelor's Degree in Social Work, Psychology, Education or a related human services field; and 3-5 years of experience working with mental health consumers; 1-3 years related experience in substance use treatment or care coordinator preferred and knowledge of medication-assisted treatment (MAT) and substance use disorder (SUD) recovery processes or any equivalent combination of education and experience. Experience in working with Electronic Health Record (EHR), insurance processes and community resources related to SUD treatment is preferred.

SPECIAL REQUIREMENTS

Requires a professional certification in the State of Virginia as a Qualified Mental Health Professional (QMHP) Adult or Child or QMHP Eligible (QMHP). Certified Substance Use Counselor (CSAC), preferred.

An acceptable general background check to include a local, state, and federal criminal history check and sex offender registry check.

Must possess Red Cross First Aid and CPR certifications or have the ability to obtain certifications within 90 days from date of hire and maintain them as a condition of employment.

A valid driver's license with an acceptable driving record.

Individuals in this position cannot be listed as having a founded child use or neglect complaint.

In the event of a declared emergency in the city of Portsmouth, individuals in this position are required to work shelter duty and may be called on to perform duties as required to provide for the safety and care of the citizens of the community.

Physical Demands

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

Physical Requirements : Must be physically able to operate a variety of automated office equipment which includes telephones, calculators, copiers, computer terminals, facsimile, etc. Must be able to exert up to 20 pounds force occasionally and up to 50 pounds to lift, carry, push, pull or otherwise move objects or resisting individuals.

Data Conception : Requires the ability to compare and / or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.

Interpersonal Communications : Requires the ability of speaking and / or signaling people to convey or exchange information. Includes giving assignments and / or directions to unit members, volunteers or assistants. Includes receiving instructions from immediate supervisor.

Language Ability : Requires the ability to read a variety of correspondence, reports, documents, screenings, etc. Requires the ability to prepare preliminary screenings, treatment plans using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to interact with individuals and groups of people with poise, voice control and confidence.

Intelligence : Requires the ability to apply principles of logical thinking to define problems and emergencies, collect data, establish facts, and draw valid conclusions; to interpret a variety of technical or medical instructions in verbal or written form.

Verbal Aptitude : Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of medical or professional languages, including counseling terminology.

Numerical Aptitude : Requires the ability to add and subtract, multiply and divide.

Form / Spatial Aptitude : Requires the ability to inspect items for proper length, width and shape.

Motor Coordination : Requires the ability to coordinate hands and eyes rapidly and accurately in using automated office equipment.

Manual Dexterity : Requires the ability to handle a variety of items, office equipment, control knobs, switches, etc. Must have minimal levels of eye / hand / foot coordination.

Sensory Discrimination : Requires the ability to differentiate between colors and shades of color.

Interpersonal Temperament : Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with persons acting under stress.

Physical Communication : Requires the ability to talk and / or hear : (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear). Must be able to communicate via telephone.

AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS

The City of Portsmouth is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodation to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.

This is a class description and not an individual position description. A class specification defines the general character and scope of duties and responsibilities of all positions in a job classification, but is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.

The city of Portsmouth offers a complete and comprehensive benefit package to full-time employees including : medical, dental, vision, legal, Flexible Spending Accounts, basic and optional life insurance, short-term disability insurance, Virginia Retirement System (includes a mandatory 5% employee contribution), holidays, vacation, sick leave, deferred compensation plan, and Chartway Credit Union. To learn more details, visit

01

Please select the highest level of education completed.

• Less than High School
• High School Diploma or GED
• Some College
• Associates / Vocational / Technical
• Bachelor's Degree or Higher

02

Do you possess Red Cross First Aid and CPR certifications or have the ability to obtain certifications within 90 days from date of hire?

03

Do you have 3-5 years of experience working with mental health consumers?

04

Do you have a valid driver's license with an acceptable driving record?

05

Do you have 1-3 years related experience in substance use treatment or care coordinator (preferred)

06

Do you possess knowledge of medication-assisted treatment (MAT) and substance use disorder (SUD) recovery processes (preferred)?

Required Question