Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start  Caring. Connecting. Growing together.

ProHealth is seeking an  Associate Patient Care Coordinator  to join our growing Family Medicine team.

This position will support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Additionally, they will routinely use the electronic health record (HER) according to ProHealth policies.

Hours (40 hours) :   8 hours shiftMonday - Friday between 7am - 6 : 15pm EST; may need to provide coverage for other nearby locations

Location :  599 Farmington Avenue, Suite 101, Farmington, CT

Primary Responsibilities :

Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth's Appointment and Scheduling Guidelines

Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians

Greet patients and conduct check-in process

Monitor daily reminder call logs to reschedule appointments as needed

Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits

Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control procedures

Maintain knowledge of current OSHA, HIPAA, and ProHealth policies

Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork

Provide coverage at other ProHealth locations on an ad hoc basis

Perform other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include :

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

More information can be downloaded at :

http : / / uhg.hr / uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

High School Diploma / GED (or higher)

1+ years of customer service, healthcare, and / or administrative experience

Intermediate level of computer proficiency in Microsoft Office

Ability to work flexible schedule between 7 : 00am - 6 : 15pm EST

Access to reliable transportation and active valid driver's license to provide coverage as needed to other office locations

Preferred Qualifications :

Experience working in a primary care setting

Experience working with Epic

Experience working with an electronic health record

Knowledge of medical terminology

Office Administrative / Receptionist / Clerical experience in a medical environment

Customer service experience in retail, hospitality, etc.

Knowledge of ICD - 10 and CPT coding

Soft Skills :

Ability to work independently and maintain good judgment and accountability

Demonstrated ability to work well with health care providers

Strong organizational and time management skills

Ability to multi-task and prioritize tasks to meet all deadlines

Ability to work well under pressure in a fast-paced environment

Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

RPO #RED