Front Desk & Guest Experience Associate

Paisley ParkChanhassen, MN, USA

12 days ago

Job type

Full-time

Part-time

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Job description

Front Desk & Guest Experience Associate

Days : Thursday-Monday (we are hiring for both full-time and part-time roles. Please indicate your availability when applying)
Reports to : Customer Service Specialist, Operations & Box Office Manager

Compensation : $17–$19 per hour, based on experience and qualifications

Responsibilities :

Welcome customers and guests in a warm and friendly manner

Checks in guests for tours

Monitors lobby traffic and work area and customer flow

Handled customer inquiries and complaints with professionalism and patience, resolving customer issues quickly and efficiently

Facilitates correspondence with customers

Resolves customer complaints

Escalating queries and concerns when necessary

Working with Customer Relations Team and other departments to find appropriate solutions

Assists the Administrative team and special projects

Skills :

Uses conflict resolution to diffuse angry customers

Building positive rapport with customers

Interpersonal and customer service skills to ensure positive interactions with customers

Multitasking and organizational skills to work on multiple issues at one time

Active listening and communication skills to handle patrons who may be upset

Time-management skills to respond to customer emails, calls and web chat messages promptly

Teamwork skills to collaborate with representatives and coworkers in other departments

Ability to remain upright and stationary for long periods during a shift

Technical skills for customer records management, word processing, database, email and chat software programs

Proficiency in Microsoft Office Suite

If offered the position, the offer is contingent upon passing a background check and a four-panel background screen which does NOT include THC.

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Front Desk Associate • Chanhassen, MN, USA

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