Field Support Operations Representative I

Field Support Operations Representative I

As a Field Support Operations Rep, you will be part of a global team that is changing the treatment of stroke and other vascular diseases with innovative products and new technologies. You will provide front-line support for Sales Representatives and serve as an in-house resource for the entirety of our sales operation. You will have the opportunity to work on a variety of projects with colleagues at all levels, in an atmosphere of teamwork and open communication.

We are looking for candidates who have availability to work the hours of 7am to 4pm Pacific, Monday through Friday. What you'll work on includes :

• Review, analyze, and process complex orders as they pertain to, but not limited to, travel stock usage, discounts, bulk buy, special offers, etc.
• Coordinate and process orders for shipment and billing of product used, supporting our travel stock program.
• Identify inventory and order-related discrepancies, initiate investigation and effectively resolve minor errors or escalate as necessary.
• Generate and process returned material authorizations (rmas) via rma / complaint reporting and erp systems with a primary focus on complaint rmas.
• Respond to general requests related to order fulfillment and product inquiry, providing product description / overview or assistance in product selection as required.
• Work directly with internal and external departments to build productive working relationships to effectively resolve issues including those related to discrepancies in orders, inventory, returns and billing.
• File customer complaints in accordance with complaint handling procedures.
• Comply with regulations, qms standards and procedures, and sox.
• Log metrics data for quality purposes.
• Maintain excellent customer and sales relations.
• Support various time zones as assigned.
• Work company holidays as business needs necessitate.
• Adhere to the company's quality management system (qms) as well as domestic and global quality system regulations, standards, and procedures.
• Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the company.
• Ensure other members of the department follow the qms, regulations, standards, and procedures.
• Perform other work-related duties as assigned.

What you contribute includes :

Working conditions include :

Base pay range : $27.00 - $34.00 / hour. Individual compensation will vary based on factors such as qualifications, skill level, competencies, work location and shift, and will increase over time based on meeting performance and business needs.

What we offer :