Help Desk Support/Service Desk AgentVeterans Sourcing Group LLC • South Jordan, UT, United States
Help Desk Support / Service Desk Agent
Veterans Sourcing Group LLC • South Jordan, UT, United States
4 days ago
Job type
- Full-time
Job descriptionDemonstrate strong customer service skills to provide phone support including : Being empathetic to the customer's situation and having a sense of urgency to resolve the issue Producing accurate, detailed documentation at the client, problem and incident level Resolving conflict Responsible for high quality end-user technical support, related to enterprise software and hardware Responsibilities include assessment, triage, research, training / education and resolution of incidents and requests regarding the use of application software products and / or infrastructure components in a fast paced 7x24x365 environment Under general oversight, provides after hours and weekend support as needed The position requires attention to detail, follow through, teamwork focus and positive attitude An understanding of technology and the ability to apply that knowledge to support all existing systems Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and / or in person Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations Provides investigation, diagnosis, resolution and recovery for hardware / software problems Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware / peripherals and software Excellent customer service skills required Excellent communication skills required Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment Preferred work experience in technical support role but not required Required Education : High school diploma or GED with relevant work experience Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly Self motivated and ability to work on own initiative in a high pressure environment Willing to work variable shifts including evenings, weekends and public holidays
Help Desk Support
Pay Rate : $20 / hr
Location : South Jordan, UT
Duration : 6 Month - Long Term Project
Executive Summary :
- The Service Desk Agent is the first point of contact for the users who call our IT Service Desk
- While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion
- The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline / automate agent process
Responsibilities include :
Listening to the customer to gain an accurate understanding of the situation
Qualifications :
Create a job alert for this search
Help Desk • South Jordan, UT, United States
Related jobs
Serve as the first point of contact for users seeking technical assistance via phone, email, or in person.Diagnose and troubleshoot hardware, software, and network-related issues across desktops, l...Show more
Royce Investment Partners an affiliate of Franklin Templeton is hiring an experienced.System Engineer (Tech Support).The System Engineer should possess deep and broad technical knowledge the abilit...Show more
In the Technology division we leverage innovation to build the connections and capabilities that power our Firm enabling our clients and colleagues to redefine markets and shape the future of our c...Show more
McBrie has an exciting opportunity for a.Senior Network Services Engineer.Advanced Training Capabilities Division (AFLCMC / WNR) at Hill AFB in Ogden Utah.
WNR functions as the Air Forces technical ac...Show more
Cayuse Commercial Services, LLC.Help Desk Agent provides customer service solutions within service level agreements using the company and project quality and quantity standards.It includes providin...Show more
The eDiPS Services Team provides technical support to external and internal clients (Institutional and Private Wealth) for the firm's electronic trading and services platforms.The team is main poin...Show more
Who we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth.
Our organization has a strong company culture buil...Show more
Experience in manage a team of Deskside support Engineers and Adhering to SLAs.Experience in Managing Deskside Support Team.
Good Customer Handling Skills and act as Single Point of Contact.ITIL Pro...Show more
Provide at-the-elbow support for a major EPIC go-live to healthcare employees of a large network of hospitals.This role will be a part of the Clinical IT helpdesk staff that supports the core funct...Show more
The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Enterprise SATCOM Gateway Services (ESGS) Operations Support Cell for a.Networ...Show more
Peraton is seeking a Field Support Services this role the person will be responsible for the following but not limited to : .
Provides expert and second-tier technical support and analysis to field e...Show more
What success looks like in this role : .Level telephone and other media contact support.Strive for a high level of first contact resolution.
Respond to and resolve customer requests, in relation to so...Show more
What success looks like in this role : .Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.Requests handled ...Show more
This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.This is a full-time,...Show more
IT Help Desk - Graveyard shift.Ensign Services is a progressive company that provides service and support to over 360 long-term care facilities and other affiliated entities with over 55,000 employ...Show more
Deliver comprehensive helpdesk assistance, acting as an escalation point to proficiently address complex problems and ensure optimal resolution for end users.
Manage mobile devices for all Packsize ...Show more
As the Geek Squad Installation Helper youll accompany a team of seasoned Agents to customers homes to assist with the delivery installation repair and haul-away of electronic devices.Youll support ...Show more
Every role at Trove Brands is critical to our successful functioning as a whole.Your specific responsibilities as a part of Team Trove will include : .
Respond to support cases quickly and efficiently...Show more
Help Desk Technician
Security National Financial • Taylorsville, UT, United States
Full-time
Last updated: 14 days ago • Promoted
System Engineer Tech Support
Franklin Templeton • Roy, Utah, USA
Full-time
Last updated: 9 days ago • Promoted
Consultant Conversion Client Service Desk Agent II, NEX Associate
Morgan Stanley • South Jordan, Utah, USA
Full-time
Last updated: 1 day ago • Promoted
Senior Network Services Engineer
McBride • Hill Air Force Base, Utah, USA
Full-time
Last updated: 22 days ago • Promoted
Help Desk Agent
Cayuse Holdings • Salt Lake City, UT, United States
Full-time
Last updated: 1 day ago • Promoted
Engineering-L2-Draper-Associate-Help Desk User Support
Goldman Sachs • Draper, UT, United States
Full-time
Last updated: 13 days ago • Promoted
IT Support Services II-Help Desk
Courser • Pleasa, UT, US
Full-time
Quick Apply
Last updated: 30+ days ago
DSS Lead ( Hands on Feet )
Noblesoft Technologies • Salt Lake, Utah, USA
Full-time
Last updated: 16 days ago • Promoted
Epic IT Help Desk Analyst
Lorven Technologies • Salt Lake City, UT, United States
Temporary
Last updated: 14 days ago • Promoted
SATCOM IP Network Support Specialist
Leidos Inc • Hill Air Force Base, UT, United States
Full-time
Last updated: 30+ days ago • Promoted
Field Support Services, Senior Specialist
Peraton • Clinton, Utah, USA
Full-time
Last updated: 14 days ago • Promoted
Tech Service Desk Agent - (Mortgage & Technical Support) in Salt Lake City, UT
Unisys Corporation • Salt Lake City, UT, United States
Full-time
Last updated: 30+ days ago • Promoted
Service Desk Agent - Salt Lake City, UT
Unisys • Salt Lake City, UT, United States
Full-time
Last updated: 30+ days ago • Promoted
IT Help Desk
BC Tech Pro • Magna, UT, United States
Full-time
Last updated: 30+ days ago • Promoted
IT Help Desk
Ensign Services • Salt Lake City, UT, United States
Full-time
Last updated: 1 day ago • Promoted
Service Desk Specialist III
Packsize • Salt Lake City, UT, United States
Full-time
Last updated: 4 days ago • Promoted
Geek Squad Installation Helper (Seasonal)
Best Buy • West Jordan, Utah, USA
Full-time
Last updated: 21 hours ago • Promoted • New!
IT Specialist
Trove Brands • Lehi, Utah, USA
Full-time
Last updated: 6 days ago • Promoted