Provider Relations Advocate

Provider Relations Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Provider Relations Coordinator supporting our specialist providers, you'll be a core member of the Network Operations team working closely with the Provider Relations Managers, while ensuring a high level of customer service and maximized productivity Along the way, you'll discover the training, support, and career opportunities you'd expect from a Fortune 5 leader.

Schedule : Hybrid, Monday to Friday, 9 AM-5 PM

Location : Onsite - 2304 Zanker Rd, San Jose, CA 95131

If you reside near San Jose, CA, you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges. This position follows a hybrid schedule with three in-office days per week.

Primary Responsibilities :

• Assist in end-to-end provider claims and help enhance call quality
• Assist in the design and implementation of programs that build / nurture positive relationships between the health plan, providers and practice managers
• Support development and management of provider networks
• Identify gaps in network composition and services to assist network contracting and development teams
• Support existing Provider Relations Managers on day-to-day activities such maintaining rosters and other data intensive activities
• Triaging requests from providers and health plans
• Ensure provider service quality by making outbound calls to obtain data and verify information with providers as well as perform analysis and develop reports that help clarify operational issues and opportunities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

Soft Skills :

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.