Servicenow Systems Engineer

Responsible for ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades and assisting with the technical implementation of the tool.

Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps.

Assist with the configuration and maintenance of ServiceNow Strategic Portfolio Management (SPM) modules with expertise in Agile Development along with Demand, Project, Portfolio, and Resource Management.

Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.

Work with the CSI Lead and evaluate impacts of recommended initiatives and projects and drive delivery of advanced ITSM processes and tooling solutions that meet the customers use cases

Assist in delivering best practices for the Enterprise to include ITIL, Agile, PMBOK frameworks for delivering IT Services

Maintain customer relationships in support of lifecycle replacement of IT hardware for the entire IT Enterprise

Work directly with end users to resolve support issues within ServiceNow

Configure application related fields, forms, views, email notifications, acceptance roles and access control

Modify and / or customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices.

Provide support to end users and stakeholders on SPM functionalities and best practices.

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ServiceNow ITSM Implementer certification

Java script, html, or CSS experience

Skilled in utilizing best practice engineering methods

Demonstrated knowledge of incident management, problem management, change management, Knowledge management as well as request fulfillment

Hands-on experience with ServiceNow HTML, CSS, Angular JS, Jelly scripts and Restful API webservices.

Experience implementing ServiceNow system solutions in a Linux environment.

Proven ability and knowledge of ServiceNow integrations with other systems.

Experience implementing and supporting of ITOM and ITAM applications to include discovery, asset management, service mapping pattens, and event management.

Knowledge and experience supporting relational databases such as MariaDB to include installation, optimization, indexing and coding.