Patient Coordinator

Job Description

Job Description

We are looking for a Patient Coordinator to foster and develop our client relationships, manage the process from the first point of contact and maintain a superior patient experience day to day. This position quickly builds rapport with current and prospective clients, making each client feel valued while instilling confidence in our ability to help them. The ideal team member would be able to provide concierge-level service and be highly responsive to all patient needs.

Job Responsibilities and Duties :

Manage incoming phone calls, text messages, and emails from current or potential patients with a confident and friendly demeanor

Complete timely patient follow-up tasks

Create quotes and receive payments

Answer questions about our products and services, including helping strategically guide clients on which services they should book based on their concerns

Schedule and reschedule appointments

Respond to any client concerns with empathy and a customer-service mindset prior to forwarding the issue to be handled by management

Contact clients overdue for appointments to help schedule their services

Cross-train for other departments such as receptionist

Send and process electronic medical consent forms to clients coming in for services

Prioritize daily tasks

Take on tasks that promote business development

Knowledge and Skill Requirements :

2-3 yrs work experience in related field

Highly developed interpersonal skills

Experience in plastic surgery, dermatology, medical spa

Strong computer skills