Lead Phlebotomist Lab Assistant

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary :

The Lead Phlebotomist Laboratory Assistant performs phlebotomy duties and also acts as the area lead under the direction of the laboratory supervisor or manager. The Lead is responsible for the monitoring and coordinating the workflow of the phlebotomy section of the inpatient and / or outpatient laboratories assigned by redirecting personnel resources to ensure the smooth care of patients. The incumbent will be responsible for ordering and maintain supplies and equipment, orienting / training staff, and maintaining policies, procedures, and quality performance practices. The Lead assists internal and external customers with information, reports, and service. (3400 Spruce Street - HUP Inpatient Phlebotomy)

Shift : Every Friday & Sat night from 9 : 00pm - 9 : 30am with holiday on call rotations.

Responsibilities :

Assists in overall daily operations of the section, which includes scheduling, ordering, stocking and managing supplies

Organizes and assigns workload for AM / PM collection / monitors inpatient and outpatient areas

Monitors turnaround time of AM / PM collection process and recommends enhancements

Receives feedback from Manager / Supervisors regarding quality of specimens collected

Reports appropriate feedback to Manager / Supervisors, and relays instructions to phlebotomists as required to enhance the quality of specimens

Receives and resolves problems and complaints associated with inpatient / outpatient blood draws and reports to Manager / Supervisor.

Reviews and investigates non-conformities with service goals

Collaborates with staff to identify and eliminate barriers to meeting service commitments as directed by section Manager / Supervisor

Assists the Manager / Supervisor in recruiting, hiring, evaluating, and performance reviews of staff

Evaluates workflow and initiates changes to keep patient wait time to a minimum and expedite process

Provides administrative support to Supervisor.

Correctly identifies the stage of growth of development of patients and significant others

Utilizes knowledge of growth and development when communicating to various age groups

Explains appropriate information according to age and developmental level of patients and visitors

Identifies communication barriers and intervenes appropriately

Recognizes cultural differences and the need to adjust communications styles and behaviors to meet the needs of the patient (e.g. direct eye contact, touching with transferring)

Listens to patient's queries, comments and / or concerns and provides appropriate information and responses

Introduces self when interacting with patients, families, visitors or other employees.

Entry of (release of) patient demographics, test orders, billing information into a variety of computer systems (EMR / LIS)

Follows established SOP and age-specific techniques for the collection of biological specimens for analysis and evaluates and solves problems related to that process

Correctly identifies outpatients and inpatients according to approved protocols with 100% accuracy

Performs accurate venipuncture and micro (capillary) techniques in sample collection

May perform specialized collection to include breath alcohol testing, hair collection, and EKGs.

Properly labels specimens with 100% accuracy

Draws all timed / scheduled samples in a timely manner

Observes emotional and physical state of patient for any adverse reactions to phlebotomy

Performs assigned patient-sample processing activities.

Performs assigned patient-sample processing activities

Follows established SOP for the processing of biological specimens for analysis, and evaluates and solves problems related to that process

Operates the pneumatic tube system properly and observes all Infection Control policies while handling specimens

Provides timely distribution of specimens to appropriate laboratory sections

Maintains accurate and orderly log records and / or worksheets where required according to SOPs.

Maintains a safe and orderly work area

Demonstrates safe work practices

Keeps work area free from personal documents & items.

Answers phone in a professional, courteous, and timely manner, speaking to caller in a caring manner

Answers questions or refers callers to the appropriate source

Avoids putting caller on hold or transferring call unnecessarily.

Researches phone inquiries regarding specimen collection or test results by referencing available manuals and records, and calls caller back promptly

Understands collection requirements for special or referral testing, prepares specimens, ensures integrity and correctness of sample, and arranges for dispatch and pick-up of specimens

Keeps current with laboratory minutes and documented changes.

Maintains inventory of equipment and supplies, and takes appropriate action prior to supplies running out

Assists with the instruction of procedures and techniques to other employees and students

Performs daily temperature checks on rooms, refrigerators, freezers, incubators and preventive maintenance on centrifuges as needed

Reports technical issues to the appropriate Manager / Supervisor.

Projects an image of professionalism in appearance and conduct at all times

Works well with peers and those in authority

Promotes patient and staff relations and displays pride in work

Complies with Hospital, Laboratory, Safety, and HIPAA regulations

Notifies Supervisor or Safety Officer of hazards when found

Completes annual mandatories on or before the due date

Responsible for maintaining adequate staffing on all three shifts, weekends and holidays.

Credentials :

• Certification as a PBT or MLA by a minimum knowledge-based exam such as the Board of Certification PBT(ASCP) or MLA(ASCP) is required.

Education or Equivalent Experience :

H.S. Diploma / GED and 2+ years' Experience as a Phlebotomist. (Required)

Phlebotomy training and experience in an outpatient or hospital setting, prior experience in hospital laboratory receiving area, prior experience with the Laboratory Information System and prior experience with Microsoft Office.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER : 286293