Call Center Representative

Call Center Representative

Are you a people person who thrives on helping others and creating great experiences? Heritage Automotive Group is on the lookout for a friendly, dependable Call Center Representative to be the voice of our service team! In this fast-paced, customer-focused role, you'll assist callers, schedule service appointments, and make every interaction count. If you bring a positive attitude and a passion for great service, we'd love to have you on our team!

What a Typical Day Looks Like?

• Answer all incoming calls.
• Schedule Service appointments.
• Review each vehicle's service history and recalls; advise the customer appropriately and schedule accordingly.
• Keep up to date with all Toyota and Ford recalls.
• Track and schedule recalls as parts become available.
• Respond to all online chats and text messages.
• Monitor all appointments made online, fixing and calling customers as needed for service.
• Stay up to date on training through the University of Toyota, dealership-provided training, etc.
• Other miscellaneous Call Center related tasks as needed.

As a Member of the H-Team, You'll Enjoy :

Qualifications :

$20 - $22 an hour

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.