IT Functional Program Manager - Oahu

IT Functional Program Manager - Oahu

The P EW ENTERPRISE FUNCTIONAL SOFTWARE SVCS Department of the P SOFTWARE APPLICATION SVCS Division at Hawaiian Electric Company has one Management vacancy available. (Role : Professional Supervisor)

Supervises functional analysts to provide direction in CCOE Functional Supply Chain Management (SCM) and Work Management (WKIM) workstreams including ancillary systems related activities, including responsibility for system administration, day-to-day operational support, configuration, software maintenance, modification, upgrade and testing support. Supports the identification of, planning for and prioritization of system lifecycle and software driven business process improvement activities with key business and IT stakeholders in support of company (Hawaiian Electric, Maui Electric, Hawaii Electric Light) administrative and strategic goals and objectives. Manages the development and documentation of continuous improvement measurement data collection, translation, validation and estimation systems, processes and procedures. Assists with the identification, creation, and presentation of key performance indicators / performance benchmarking materials. Serves as subject matter expert and functional resource, mentoring, advising, and participating in project teams.

Oversee the maintenance, update, and configuration of the SAP Supply Chain Management (SCM) and Work Management (WKM) including ancillary systems. Oversee the development and implementation of enhancements following the company's ITIL and COBIT methodologies. Oversee work order fixes and / or testing with respective Hawaiian Electric, Maui Electric, and Hawaii Electric Light technical and functional software users. May include planning, setting milestones, follow-up, functional expertise, work direction and review. Resolutions include providing training, temporary work-around solutions, redesign of business process / procedures / policies, software defect corrections and enhancements to SAP SCM / WKM and other systems. Improve business processes, procedures and policies to maximize the capabilities of SAP and standardize across Hawaiian Electric, Maui Electric, and Hawaii Electric Light. Ensure proper controls are in place to provide data integrity and system security. Initiates continuous improvement using SAP and technology processes and assists with developing short-term and long-term strategies.

Leads a team of people by assigning work and its associated priority, monitoring and evaluating work, and overseeing the performance, training, and development needs of the group. Acts as primary mentor to functional support staff to relate big picture program awareness and facilitate knowledge transfer.

Collaborate with other internal and external staff, contractors, vendors, and / or customer personnel to carry out the functions of the position.

Develop and administer forecasts and reports and ensure that accounting procedures and systems are aligned with overall process area and corporate goals. Define strategic roadmap for scheduling and implementation of SAP service packs, enhancement packs, and upgrades. Plan and budget the SAP SCM / WKM and other systems initiatives for all of the new configuration, forms, reports, interfaces, and enhancements including service packs, enhancement packs and upgrades. Comply and align with the ITS governance structure and methodology. Develop, maintain, monitor, and present team and system performance metrics and cost / benefit reviews.

Manage third party functional consultants retained to provide support in maintaining and enhancing the SAP SCM / WKM solution and other systems.

Proactively collaborate and network with other utilities and attend seminars or workshops that promote and / or provide "best practices" solutions.

Support internal and external audit initiatives as required.

Remain available for both scheduled and unscheduled work. Said work is occasionally required outside normal business hours and on weekends. Other duties as assigned.

Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

Working knowledge of the major elements of the electric utility business, especially in a regulated environment.

Working knowledge of SAP Supply Chain Management (SCM) and Work Management (WKM).

Thorough knowledge of project management tools and techniques.

Working knowledge of organization change management concepts.

Thorough knowledge of business process improvement and process engineering concepts.

Working knowledge of the role of information systems in the enterprise is desirable.

Thorough knowledge of personal computers and related software, prepare reports, create reporting systems, communicate via the internet, and evaluate and implement new software or software enhancements.

Working knowledge of the business environments of Hawaiian Electric, Maui Electric, and Hawaii Electric Light.

Working knowledge of the customer service business process, procedures and policies for Hawaiian Electric, Maui Electric, and Hawaii Electric Light.

Extensive knowledge of data processing and security concepts and techniques normally acquired through college level courses or equivalent experience.

Demonstrated ability to manage challenging projects successfully.

Demonstrated ability to build effective working relationships at all levels of the organization. Excellent interpersonal skills and the ability to influence and persuade various groups or individuals including product vendors, consultants.

Demonstrated ability to lead a team of professionals through challenging times to successful outcomes.

Demonstrated ability to build great teams, and to mentor the professional development of individual team members.

Demonstrated strong communication skills, both verbal and written, normally gained through experience, training, and the exercise of "innate" abilities.

Demonstrated ability to work effectively with regulators, contractors, consultants, suppliers, government agencies, labor unions, and other business partners.

Demonstrated ability to make good decisions quickly and with limited information, to monitor results, and to refine or revise decisions based on observed outcomes.

Demonstrated ability to handle difficult and sensitive interpersonal issues effectively, yet compassionately, using tact, courtesy and discretion.

Analytical and conceptual skills to assess issues, to recommend and implement appropriate actions.

Demonstrated supervisory / leadership skills and abilities to work with a variety of individuals occasionally dealing with sensitive, confidential, difficult or confrontational issues.

Five (5) or more years of experience in the management or oversight of large enterprise change initiatives, preferably involving the use of information technology or in the regulated electric utility business.

Five (5) or more years of experience in the customer service and other operational areas in the regulated electric utility business.

A Bachelor's or Master's degree in business, engineering, or a related field or equivalent; Advanced training in business administration is desirable. Project Management Professional (PMP) or equivalent certification is desirable.

Five (5) or more years of experience in managing / directing / supervising teams.

Three (3) or more years of experience in contract development, management for consulting services and products.

Three (3) or more years of experience with the SAP Supply Chain Management (SCM) / Work Management (WKM).