Client Specialist

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Barry's is an equal opportunity employer. Barry's will not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity, or any other legally protected basis. Applicants with disabilities who need assistance may be entitled to a reasonable accommodation. For assistance with the application process, please contact the People and Culture Department (people@barrys.com).

Barry's is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it offers a high-intensity, one-hour workout designed to tone muscle, maximize fat loss, and spike metabolism after class. Smoking is prohibited in all indoor Barry's spaces.

About The Role

Client Specialists are the first line of contact at all Barry's studios. They are well-versed in all aspects of the business, comply with company policies, and help develop lasting client relationships by providing hospitality, assisting with class selections and bookings, keeping the studio clean, handling FuelBar orders, and processing merchandise purchases. Our Client Specialists are clear communicators and positive brand ambassadors who convey memorable experiences for clients. We are looking for passionate, hardworking, reliable, team-oriented problem-solvers with outgoing interpersonal skills, a love for health, and a desire to contribute to the Barry's community. The role includes responsibilities in Front Desk, Facilities & Fuel Bar.

What You'll Do

Front Desk Responsibilities

• Client Experience : Understanding of hospitality principles & processes and the ability to execute as part of the Barry's Client Experience.
• Support the client experience with hospitality and studio amenities to build personalized experiences that positively impact sales and service.
• Be an effective brand ambassador, ensuring clients are warmly welcomed and have a memorable experience consistent with the Barry's brand.
• Establish and maintain constructive working relationships with clients and staff, and sustain them over time.
• Assist clients, building individual connections and providing directions with questions or concerns.
• Communicate with supervisors and peers in a timely and efficient manner (telephone, written, e-mail, text, or in person).
• Deliver a first-class client experience at all times.
• Maintain a clean and welcoming atmosphere by assisting in studio cleaning, restocking, and upkeep.
• Inform clients about latest studio promotions, membership discounts, and special events.
• Maintain product knowledge for all studio retail operations.
• Participate in relevant training and development programs and meetings as directed by Operations leaders.
• Maintain flexibility with schedule, including weekends, holidays, mornings, or nights, and meet minimum availability requirements.

Fuel Bar Responsibilities

Facility Maintenance

Customer Service

Qualifications

The Pay Range For This Role Is 17.87 USD per hour (Los Angeles)

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Beverly Hills, CA

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