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Money Management Program Supervisor

Money Management Program Supervisor

Greater Springfield Senior Services, Inc. (GSSSI)Springfield, MA, USA
19 days ago
Job type
  • Full-time
  • Part-time
  • Quick Apply
Job description

Full-time 35 hours / week

NOT remote

Responsible for overseeing the daily operations of the local Money Management Program (MMP).

  • Recruit, screen, train, and supervise volunteers. Match volunteers with clients and assist with problem resolution. Serve as backup to volunteers as needed
  • Initiate outreach for money management referral referrals and screen appropriately.
  • Oversee the financial monitoring component for volunteers and provide responses to the statewide coordinator as appropriate.
  • Process bank notification forms for Representative Payee accounts and forward to them the Statewide Coordinator as appropriate.
  • Conduct three meetings / training with volunteers per year.
  • Serve as agency liaison with Statewide MMP and attend trainings and meetings as needed.
  • Maintain and staff the local Advisory Council and conduct three meetings per year.
  • Submits monthly statistical reports to the MMP Statewide Coordinator in a format established by the program.
  • Negotiate with local financial institutions to provide banking services to Elders involved with the Program
  • Maintain close working relationships with banks and referral sources
  • Conducts the Annual Money Management consumer survey and works collaboratively with the Client Services Director to remediate any issues.
  • Attend individualized and group supervisory sessions, training, and meetings as necessary and as assigned
  • Communicate with Case Managers and other staff regarding money management or other client issues.
  • Participates in policy and procedure development, as well as other quality assurance / improvement activities.

Supervisory Responsibilities

This job has supervisory responsibilities over 45 to 70 volunteer bill payers and monitors and a part-time program assistant.

Education and Experience

  • Bachelor's degree in human services or a related field
  • Two years' experience working in a community-based setting
  • Two to three years of supervisory experience and / or experience working with volunteers preferred
  • Ability to speak comfortably to groups of volunteers and professionals
  • Good communication and training skills
  • Prior experience in banking for financial management preferred
  • Able to relate to persons with diverse backgrounds, skills, and abilities
  • Experience working with older adults and diverse populations preferred
  • Excellent communication, documentation, a nd problem-solving skills
  • Good management and organizational skills

    • Public Service Loan Forgiveness (PSLF)

    If you are employed by a not-for-profit organization such as GSSSI, you may be eligible for the PSLF Program for student loans.

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