Operations Manager

Petco Operations Manager

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.

Position Responsibilities

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Utilize a deep understanding of business acumen to measure, analyze and diagnose business trends and to also utilize critical thinking skills to effectively implement business improvement plans.
• Accountable for supporting the implementation and execution of Inventory Management through training, coaching and performance management to include : Shrink, Animal Ordering, Cycle Counts, Receiving, and RTV / Recall.
• Accountable for the implementation and execution of Merchandising Management to include : Brand Standards, Pricing, Planogram Accuracy, and Ad Set.
• Process register transactions in a way that creates a great experience for each guest.
• Be proficient within our selling model and support guest interactions as needed.
• Responsible the implementation and execution of Companion Animal Operations and Aquatics (where applicable) through training and coaching partners to include : Animal Care, Aquatics and Companion Animal Maintenance, Regulatory Compliance, Animal Ordering, CAPI, HAHC, CAPC and Vet Care / Relationships.
• Responsible for the implementation and execution of Omni Channel through training and coaching partners to include : BOPUS, Loyalty Programs, Ship-from-store, Curbside, Extended Aisle, and overall Guest Experience.
• Accountable as Leader on Duty for supporting for supporting Pet Care Center execution, training, communication and maintenance of company initiatives, programs, legal compliance, policies, procedures, safety practices, and promotions.
• Recruit, Hire, Train, coach, and develop Pet Care Center operations partners in close partnership with the sales team.
• Promote a positive leadership culture of teamwork, inclusion, and collaboration.
• Operations Managers are expected to display and champion the Petco Leadership Expectations.

Other Essential Duties

Education and Experience

A high school diploma or its equivalent required; some college level business / management courses preferred.

2 or more years of management experience or the equivalent is required, with 3 or more years preferred.

Must be licensed to operate a motor vehicle.

Proficiency in communication skills, organizational skills, and computer skills required to include : Outlook, Word, Excel, PowerPoint, and other applications as needed.

Demonstrates proficiency in areas of general business practices, basic business & finance acumen, analysis and problem-solving skills, and high focus on people development & guest service.

A qualified applicant will possess an aptitude for demonstrating strong guest service and the ability to instruct others.

Supervisory Responsibility

Work Environment

This role is expected to provide support during key operational hours, with weekend availability. Most job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that a partner leave the Pet Care Center briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required.

This position has continuous contact with the public at the Pet Care Center and at Pet Care Center -related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers. Contact outside of PETCO may be required to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc.

Equal Opportunity Employer

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.