Automotive Service Director / Manager

Job Description

Job Description

Description of the role :

Whaling City Ford is seeking an experienced Automotive Service Director / Manager to join our team in New London, CT. The ideal candidate will oversee all service operations, ensuring high-quality customer service, efficient workflow, and profitability within the service department.

Responsibilities :

• Manage service department operations and ensure excellence in customer service
• Supervise service advisors, technicians, and support staff
• Implement and maintain service policies and procedures
• Monitor service performance metrics and implement strategies for improvement
• Oversee service scheduling and workflow to optimize efficiency

Requirements :

Benefits :

We offer a competitive salary range of $95,000.00 - $206,200.00 per year, paid weekly. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

About the Company :

Whaling City Ford is a leading automotive dealership in New London, CT, known for our commitment to customer satisfaction and employee development. With a focus on quality service and community engagement, we strive to provide a top-notch experience for our customers and team members alike.

Description of the role :

Whaling City Ford is seeking an experienced Automotive Service Director / Manager to oversee the service department operations. This individual will be responsible for ensuring smooth workflow, exceptional customer service, and efficient maintenance and repair services.

Responsibilities :

Requirements :

Benefits :

Competitive salary range of $95,000 - $206,200 per year paid weekly. Other benefits include health insurance, retirement plan, paid time off, and employee discounts on vehicle services.

About the Company :

Whaling City Ford is a reputable automotive dealership located in New London, CT. We are committed to providing exceptional service and quality vehicles to our customers. Join our team and be part of a dynamic and rewarding work environment.

Job Summary : We are looking for a Service Director / Manager to join our growing team! The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for the department, and staying up to date on new product features.

BENEFITS

Responsibilities

Assist customers in servicing, repairing and explaining each service needed

Understand customer; match requirements and concerns to various service options

Explain service being performed and keep customer informed and updated throughout the service of their vehicle

Stay up to date on new products, features, accessories and attending product training as required

Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness

Hire and supervise all service department personnel, as well as monitor their performance in servicing customers

Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business

Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Qualifications

A minimum of 3 years of experience as a service manager preferred

Strong focus on providing excellent customer service

High school diploma or higher education

Clean driving record & valid driver's license

Driven personality, eager to improve and able to work within and support internal teams

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.