Customer Service Representative

We’re seeking a passionate and empathetic Customer Service Representative to join our Corporate Customer Service Center in Batavia, NY. In this role, you’ll be the heart of our customer experience, resolving concerns, managing warranty inquiries, and coordinating solutions across multiple states. With the potential to transition to a work-from-home position after 90 days, this is your chance to shine in a fast-paced, supportive environment where your problem-solving skills and positive attitude will make a real impact.

What You’ll Do

As a Customer Service Representative , you’ll be the heart of our customer experience, turning challenges into solutions and ensuring every guest feels heard and valued. Your key responsibilities include :

• Master the Warranty : Become an expert on our warranty offerings, guiding customers through coverage details and limitations with clarity and confidence.
• Champion Customer Advocacy : Be the voice for our guests, managing concerns across platforms, including social media, to maintain our stellar reputation.
• Resolve with Excellence : Coordinate with internal teams and external partners to tackle customer issues in a multi-state environment, ensuring seamless resolutions.
• Document with Precision : Execute flawless documentation and procedures, acting with integrity to keep accounts accurate and organized.
• Exercise Smart Judgment : Escalate serious issues through the right channels while bringing creative solutions to improve daily operations.
• Embrace Flexibility : Thrive in a fast-paced office with a touch of chaos, adapting to unique accounts and using your judgment to get things done.

Who We’re Looking For

This role is ideal for someone who :

Why You’ll Love Working With Us

Ready to Join Us?

If you’re ready to bring your positivity, problem-solving skills, and customer-first mindset to The Wellsville Group, we want to hear from you! Apply today and let’s create exceptional experiences together.

Learn more about the general tasks related to this opportunity below, as well as required skills.

Compensation details : 17 Yearly Salary

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