Talent.com
Assistant Store Manager

Assistant Store Manager

Dunkin'Melrose, MA, US
30+ days ago
Job type
  • Full-time
Job description

Assistant Restaurant Manager

We are looking for Assistant Restaurant Managers to help lead our Dunkin' team!

The Assistant Restaurant Manager supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.

Responsibilities : Team Environment :

  • Assist to recruit, hire, onboard and develop employees
  • Communicate job expectations to employees
  • Hold team members accountable for their behavior and performance, addressing concerns promptly
  • Support the development of team members

Operational Excellence :

  • Create and maintain a guest first culture in the restaurant
  • Ensure all shifts are appropriately staffed to achieve guest service goals
  • Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
  • Ensure Brand standards, recipes and systems are executed
  • Help prepare and complete action plans; implement production, productivity, quality and guest service standards
  • Review guest feedback and restaurant assessment results and implement action plans to drive system improvements
  • Profitability :

  • Control costs to help maximize profitability
  • Execute all in-restaurant marketing promotions in a timely manner
  • Execute new product roll-outs including team training, marketing and sampling
  • Drive sales goals and track results
  • Skills and Qualifications :

  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • Basic writing skills
  • High School diploma, or equivalent
  • Proficient in math and financial management
  • Competencies : Great Focus :

  • Understands and exceeds guest expectations, needs and requirements
  • Displays a sense of urgency with guests
  • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
  • Resolves guest concerns by following Brand recommended guest recovery process
  • Passion for :

  • Sets and maintains high standards for self and others, acts as a role model
  • Consistently meets or exceeds goals
  • Contributes to the overall team performance; understands how his / her role relates to others
  • Sets, prioritizes and maintains focus on important activities
  • Reads and interprets reports to establish goals and deliver results
  • Seeks ideas and best practices from other individuals, teams, and networks and applies them
  • Problem Solving and Decision Making :

  • Identifies and resolves issues and problems
  • Uses information at hand to make decisions and solve problems; includes others when necessary
  • Identifies root cause of a problem and implements a solution to prevent from recurring
  • Empowers others to make decisions and resolve issues
  • Interpersonal Relationships & Influence :

  • Develops and maintains relationships with team members
  • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
  • Encourages collaboration and teamwork
  • Leads others; negotiates and takes effective action
  • Building Effective Teams :

  • Identifies and communicates team goals
  • Monitors progress, measures results and holds others
  • Creates strong morale and engagement within the team
  • Accepts responsibilities for personal and team commitments
  • Recognizes and rewards employee's strengths, accomplishments and development
  • Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources
  • Conflict Management :

  • Seeks to understand conflict through active listening
  • Recognizes conflicts as an opportunity to learn and improve
  • Resolves situations using facts involved, ensuring consistency with policies and procedures
  • Escalates issues as appropriate
  • Developing Direct Reports and Others
  • Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills
  • Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
  • Provides challenging assignments for the purpose of developing others
  • Uses coaching and feedback opportunities to improve performance
  • Identifies training needs and supports resources for development opportunities
  • Business and Financial Acumen :

  • Understands guest and competition; translates and applies own expertise to address business opportunities
  • Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change
  • Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals
  • Understands, analyzes and communicates the key performance / profit levers and manages to these measures
  • Company Introduction

    NGP Management Scrivanos Network started in 1980 with a Dunkin Donuts location in Haverhill MA. Since then the Scrivanos Family has grown to operate 118 Dunkin' locations throughout Maine, Massachusetts, New Hampshire and Vermont and employs over 2000 employees. You are applying for work with The NGP Management Team a franchisee network of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC. Used under license.

    Create a job alert for this search

    Assistant Store Manager • Melrose, MA, US

    Related jobs
    • Promoted
    Senior Assistant Store Manager

    Senior Assistant Store Manager

    Spencer'sBurlington, MA, US
    Full-time
    Benefits include : Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical / Dental / Vision Plans, Employe...Show moreLast updated: 2 days ago
    • Promoted
    Assistant Store Manager - Spirit

    Assistant Store Manager - Spirit

    Spirit ChristmasSalem, NH, US
    Full-time
    Benefits include : Set-Up and Tear Down Premium Pay Programs, End of Season Premium Pay Program.All Bonus and Pay Programs subject to qualifications. The Assistant Store Manager supports the Store M...Show moreLast updated: 3 days ago
    • Promoted
    Assistant Store Manager

    Assistant Store Manager

    Francesca'sNashua, NH, US
    Full-time
    Our inclusive brand reflects our people and commitment to the world.We want you to be part of delivering unique, free-spirited fashion and lifestyle products & create a space to amplify the voices ...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Store Manager

    Assistant Store Manager

    Kohl'sSaugus, MA, US
    Full-time
    As an Operations Manager or Merchandising Manager you will provide oversight of store operations and / or merchandising, delivering excellent customer service. You will teach, coach, and develop assoc...Show moreLast updated: 30+ days ago
    • Promoted
    10484 Assistant Store Manager

    10484 Assistant Store Manager

    SBH Health SystemLowell, MA, US
    Full-time
    Assistant Manager Job Description.Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all stor...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant store manager

    Assistant store manager

    MichaelsEverett, MA, US
    Full-time +1
    Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...Show moreLast updated: 3 days ago
    • Promoted
    Assistant Store Manager

    Assistant Store Manager

    CH Carolina HerreraBoston, MA, US
    Full-time
    CH Carolina Herrera is House of Herrera’s luxury lifestyle brand.As one of the most prominent brands in the industry, CH Carolina Herrera’s immediate success was backed by Venezuelan de...Show moreLast updated: 2 days ago
    • Promoted
    Assistant Store Manager

    Assistant Store Manager

    O'Reilly AutomotiveEverett, MA, US
    Full-time
    The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager's ...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Assistant Store Manager

    Retail Assistant Store Manager

    POP MART AmericasBraintree, MA, US
    Full-time
    We are in search of an Assistant Store Manager with previous experience to help in supporting with all operational and customer facing tasks in store. This person will be responsible for store openi...Show moreLast updated: 22 days ago
    • Promoted
    Assistant Store Manager - 24H300

    Assistant Store Manager - 24H300

    Carter's Inc.Boston, MA, United States
    Full-time
    If you are a CURRENT Carter’s employee, do not apply via this external application.Search "Browse Jobs" in Workday to apply internally. Execute workforce management to ensure a genuine customer focu...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Store Manager - Spirit

    Assistant Store Manager - Spirit

    Spirit HalloweenRandolph, MA, US
    Full-time
    Benefits include : Massachusetts Paid Sick Time, Set-Up and Tear Down Premium Pay Programs, End of Season Premium Pay Program. All Bonus and Pay Programs subject to qualifications.The Assistant Store...Show moreLast updated: 4 days ago
    • Promoted
    Assistant Store Manager

    Assistant Store Manager

    ComcastBoston, MA, United States
    Full-time
    Comcast brings together the best in media and technology.We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of ...Show moreLast updated: 19 days ago
    • Promoted
    Assistant Store Manager

    Assistant Store Manager

    Global Partners LPWaltham, MA, United States
    Full-time
    With nearly 1,600 locations, primarily in the Northeast, Global is one of the largest independent owners, suppliers and operators of gasoline stations and convenience stores.Our convenient stores a...Show moreLast updated: 30+ days ago
    • Promoted
    10484 Assistant Store Manager

    10484 Assistant Store Manager

    Sally Beauty HoldingsLowell, MA, US
    Full-time
    Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining bran...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Store Manager

    Assistant Store Manager

    Shop The CueNorwell, MA, US
    Full-time
    We’re a thoughtfully curated boutique offering fashion, home, and lifestyle finds with heart.Known for our welcoming vibe and elevated service, we pride ourselves on creating meaningful conne...Show moreLast updated: 2 days ago
    • Promoted
    Assistant Store Manager

    Assistant Store Manager

    Roche Bros. SupermarketsWestwood, MA, US
    Full-time
    This position will be located in either Westwood, Natick, Millis, or Needham, MA.The Assistant Store Manager assists the Store Director to oversee the operations of the store to ensure customer sat...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Store Manager

    Assistant Store Manager

    Boot BarnNatick, MA, US
    Full-time
    The Assistant Store Manager is an essential part of the store leadership team and is responsible for collaborating with the Store Manager to cultivate and maintain an environment that supports the ...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Store Manager - Spencer's

    Assistant Store Manager - Spencer's

    Spencer'sNorth Attleborough, MA, US
    Full-time
    Benefits include : Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical / Dental / Vision Plans, Employe...Show moreLast updated: 17 days ago
    • Promoted
    Store Manager - Spencer's

    Store Manager - Spencer's

    Spencer'sNorth Attleborough, MA, US
    Full-time
    Benefits include : Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Monthly Sales Bonus, Yearly Shrink Bonus, Champions Club Bonus, Contest Prize Awards, 40...Show moreLast updated: 2 days ago
    • Promoted
    Assistant Store Manager I

    Assistant Store Manager I

    TapestryWrentham, MA, US
    Full-time
    Coach is a global fashion house founded in New York in 1941.Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful thin...Show moreLast updated: 30+ days ago