Talent.com
Emerging Store Manager

Emerging Store Manager

WalgreensJacksonville, FL, US
30+ days ago
Job type
  • Full-time
Job description

Emerging Store Manager

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
  • Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
  • Accountable for improving on overall customer service metrics.

Operations

  • Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening / closing / changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.
  • Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.
  • Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
  • Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.
  • Supervises front end and pharmacy inventory, completing resets / revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains / coaches team members to follow inventory standard operating procedures.
  • Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.
  • Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.
  • Ensures team members have a working knowledge of all computer and technology systems and software.
  • Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.
  • Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.
  • Completes special assignments and other tasks as assigned.

    • Full Store Operation Business Performance Management

  • Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.
  • Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center.
  • Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.

    • People & Performance Management

  • Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members' career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate.
  • Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team.
  • Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions.
  • Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
  • Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline.

    • Training & Personal Development

  • Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders.
  • Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place.
  • Obtains and maintains valid pharmacy technician license as required by state.

    • Communications

  • Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns.
  • Assists Store Manager in planning and communicating the company and store strategy.

    • External Basic Qualifications

  • Bachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma / GED and two years of experience in a supervisory position (does not require experience with direct reports).
  • Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen.
  • Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
  • Willingness to work flexible schedule including extended days, evenings, and weekend hours.
  • Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location.
  • Ability to transfer to other Walgreens retail assets located within the same hiring Area.

    • Preferred Qualifications

  • Bachelor's Degree.
  • Internal candidates : Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy.
  • External candidates : Business majors. Prior retail or food industry experience.

    • We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability / veterans.

    This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.

    This role will remain open until filled.

    Employment Type : Full-time

    Job Function : Retail

    Campus Req? : No

    Store : 05788-JACKSONVILLE FL

    District : 610-JACKSONVILLE FL

    Common Location : 10899 BAYMEADOWS RD, JACKSONVILLE, FL, 32256-04603-05788-S

    Full District Office Address : 14405 BEACH BLVD, JACKSONVILLE, FL, 32250

    Create a job alert for this search

    Emerging Store Manager • Jacksonville, FL, US

    Related jobs
    • Promoted
    STORE MANAGER

    STORE MANAGER

    Roses Discount StoresJacksonville, FL, US
    Full-time
    Overall responsibility for operating the store at maximum sales and profit with the company policies and procedures.Store Manager is expected to work the number of hours necessary to successfully o...Show moreLast updated: 30+ days ago
    • Promoted
    Deliver with Uber Eats

    Deliver with Uber Eats

    Uber eatsHilliard, FL, United States
    Full-time +1
    Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your...Show moreLast updated: 5 days ago
    • Promoted
    Store Manager - Spirit

    Store Manager - Spirit

    Spirit HalloweenJacksonville, FL, US
    Full-time
    Benefits include : Year End Bonus, Tear Down Premium Pay Program, Retention Pay Program.All Bonus and Pay Programs subject to qualifications. The Store Manager oversees and is accountable for the tot...Show moreLast updated: 24 days ago
    • Promoted
    Assistant Store Manager

    Assistant Store Manager

    Community Choice Financial Family of BrandsSaint Augustine, FL, United States
    Full-time
    As an Assistant Store Manager (ASM), youll support our customers through real financial needs while gaining hands-on experience running a store. Youll develop your leadership skills in real-time by ...Show moreLast updated: 2 days ago
    • Promoted
    General Manager

    General Manager

    Community Choice Financial Family of BrandsKingsland, GA, United States
    Full-time
    As a General Manager (GM), youll provide reliable financial solutions to help customers manage everyday challenges.As the driving force behind the stores success, youll manage daily operations and ...Show moreLast updated: 2 days ago
    • Promoted
    Franchise Owner - Automotive Tools Sales

    Franchise Owner - Automotive Tools Sales

    Mac ToolsFolkston, GA, United States
    Full-time
    Invest in Your Success with Mac Tools.Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise.With a strong ...Show moreLast updated: 24 days ago
    • Promoted
    10546 Store Manager

    10546 Store Manager

    SBH Health SystemYulee, FL, US
    Full-time
    Show moreLast updated: 30+ days ago
    • Promoted
    Senior Assistant Store Manager

    Senior Assistant Store Manager

    Spencer'sJacksonville, FL, US
    Full-time
    Benefits include : Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical / Dental / Vision Plans, Employe...Show moreLast updated: 24 days ago
    • Promoted
    Want Cash Jobs? Earn With Uber Instead

    Want Cash Jobs? Earn With Uber Instead

    Uber eatsHilliard, FL, United States
    Full-time +1
    Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your...Show moreLast updated: 5 days ago
    • Promoted
    General Merchandise Expert

    General Merchandise Expert

    TargetJacksonville Beach, FL, United States
    Part-time
    Starting Hourly Rate / Salario por Hora Inicial : $16.Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.Seaso...Show moreLast updated: 30+ days ago
    • Promoted
    Lead Manager, Engineering

    Lead Manager, Engineering

    Chesapeake Utilities CorporationFernandina Beach, FL, United States
    Full-time
    Supporting Service Territories in Florida, Delaware, Maryland, Pennsylvania, & Ohio.At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work t...Show moreLast updated: 13 days ago
    • Promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance BuzzBryceville, Florida, US
    Full-time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...Show moreLast updated: 2 days ago
    • Promoted
    Side Income Opportunity - Work Your Own Hours

    Side Income Opportunity - Work Your Own Hours

    Finance BuzzHilliard, Florida, US
    Part-time +1
    We’re offering a part-time opportunity for individuals who want to earn extra cash without disrupting their main job or studies. This role gives you the freedom to work from home at your own pace, l...Show moreLast updated: 2 days ago
    • Promoted
    Lead Manager Project Planning

    Lead Manager Project Planning

    Chesapeake Utilities CorporationFernandina Beach, FL, United States
    Full-time
    Lead Manager, Project Planning.Supporting Service Territories in Florida, Delaware, Maryland, Pennsylvania, & Ohio.At the heart of our Company is a dedication to delivering energy that drives progr...Show moreLast updated: 13 days ago
    • Promoted
    Emerging Store Manager

    Emerging Store Manager

    WalgreensFernandina Beach, FL, US
    Full-time
    Supervises customer service associates and designated hitters.Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.S...Show moreLast updated: 25 days ago
    Xfinity Retail Store Manager - Durbin Park

    Xfinity Retail Store Manager - Durbin Park

    Blufox MobileSaint Johns, FL, US
    Full-time
    Quick Apply
    Job Listing : Xfinity Retail Store Manager.Blufox Mobile, the LARGEST branded partner for Comcast XFINITY services, seeks dynamic individuals to join our team as Sales Managers.With locations in mul...Show moreLast updated: 30+ days ago
    • Promoted
    Store Manager - Spencer's

    Store Manager - Spencer's

    Spencer'sJacksonville, FL, US
    Full-time
    Benefits include : Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Monthly Sales Bonus, Yearly Shrink Bonus, Champions Club Bonus, Contest Prize Awards, 40...Show moreLast updated: 24 days ago
    • Promoted
    Part-Time Side Work - Earn on Top of Your Day Job

    Part-Time Side Work - Earn on Top of Your Day Job

    Finance BuzzFernandina Beach, Florida, US
    Part-time +1
    We’re looking for people interested in a part-time remote opportunity to supplement their main income.This position is ideal for professionals, freelancers, and anyone who wants to improve their fi...Show moreLast updated: 2 days ago
    • Promoted
    Remote Side Hustle Developer

    Remote Side Hustle Developer

    Finance BuzzHilliard, Florida, US
    Remote
    Full-time +1
    This position is for individuals who want to develop a side income stream while still working full time.You will test different small-scale remote opportunities, learn what works, and grow what pro...Show moreLast updated: 2 days ago
    • Promoted
    Side Hustle Specialist (Evenings & Weekends)

    Side Hustle Specialist (Evenings & Weekends)

    Finance BuzzHilliard, Florida, US
    Full-time +1
    We’re seeking dependable individuals who want to build a side income alongside their full-time work.This role offers flexible tasks you can perform outside your regular job hours.You’ll be given st...Show moreLast updated: 2 days ago