Implementation Specialist

Overview

The Implementation Specialist is a project management role focused on the installation of new client group benefit plans. Works closely with Delta Dental Sales Executives and Account Managers on pre- and post-sales activities for individually underwritten new business acquisition and exiting business group set-up.

Company Information

Delta Dental of Minnesota is proud to be the largest regional provider of dental benefits, serving over 7,000 Minnesota and North Dakota-based purchasing groups and 4.5 million members nationwide. We aim to provide a work environment that engages each individual while encouraging growth and professional development. We are proud to be named a Top Workplace employer for several years and take pride in our team members for building this reputation.

Responsibilities

The Implementation Specialist is responsible for the project management and installation of new client group benefit plans. Works closely with Delta Dental Sales Executives and Account Managers on pre- and post-sales activities for individually underwritten new business acquisition and exiting business group set-up.

Essential Functions

• Responsible for role of project manager for large group implementation. Primary contact for large group customers / brokers during the requirements and implementation process
• Coordinate new group implementation on assigned groups
• Assess clients' needs and requirements to ensure successful implementation
• Facilitate client implementation meetings
• Interface with brokers, group administrators (clients), and internal partners to ensure accurate and timely implementation of new business
• Conduct new group open enrollment presentation meetings and assist with health fairs as necessary
• Ensure accurate system set-up for new and existing customers
• Supports and maintains compliance with Customer Relationship Management reporting system
• Serve as a department resource on health insurance exchanges
• Assist the proposal department with questionnaires on Request for Proposals
• Stay abreast of changing requirements with third party administrator and state product filings
• Other duties and projects as requested by management personnel.
• Some travel required

Required Knowledge, Skill And Abilities

Required Education And Experience

Work Environment / Physical Demands

Relationships

Benefits & Compensation

Benefits for this position include medical, dental, vision, and life insurance; disability coverage, flexible spending plans, 401(k) plan, Paid Time Off (PTO), Holidays and days of remembrance.

The starting salary for this position is $52,500.00 to $66,000.00 annually. Salary offers will typically be made in the listed range. Salary decisions consider a candidate's education, training, and experience, as well as the position's work location, required travel (if any), external market and internal value, including merit process and internal pay alignment. In compliance with state and federal regulations, a candidate's salary history will not be used in compensation decisions.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees of applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint of charge, (b) in furtherance of an investigation, proceeding, hearing, or action including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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