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Parts & Service Specialist
Parts & Service SpecialistPape Trucks Inc • Redmond, OR, US
Parts & Service Specialist

Parts & Service Specialist

Pape Trucks Inc • Redmond, OR, US
18 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

PAPE’ KENWORTH – REDMOND, OR

PARTS & SERVICE SPECIALIST :

Do you love working with a wide variety of people, building relationships with customers, and solving problems? Can you adapt to changing priorities and balance several projects at once? If so, we want to hear from you!

Pape’ Kenworth, a premier medium and heavy-duty truck and equipment dealer in the West, is looking for a Parts & Service Specialist to join our team in Redmond, OR.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO :

As our Parts & Service Specialist, you’ll be the heartbeat of our operations and the trusted expert customers rely on for knowledgeable support and outstanding service. You’ll be the friendly face to greet customers as you help them find parts, quote repairs, and ensure every interaction ends with confidence and satisfaction.

Each day, you will use your product knowledge and our in-house tools to identify the right parts and solutions for every situation. Whether it’s helping a long-time customer or assisting someone new, you’ll build strong, lasting relationships through attentive service and genuine care.

In this role, you’ll also stay on top of product details, services, and pricing so you can answer questions with ease and accuracy. You’ll manage paperwork, quotes, and transactions efficiently, handle credits and adjustments smoothly, and keep work orders and invoices organized and up to date.

If you take pride in providing excellent customer service, enjoy solving problems, and thrive in a fast-paced environment, you’ll fit right in with our team.

WHAT YOU NEED :

  • Self-motivation and assertiveness.
  • Outstanding customer service skills.
  • Ability to thrive in a fast-paced, team-oriented environment.
  • 3+ years of experience in heavy-duty truck parts counter sales.
  • Excellent communication skills, including the ability to connect with customers in person and over the phone to recommend products and services.
  • Strong organizational skills and inventory knowledge.

Compensation : $20-30 / hr (Depending on Experience)

Why work for Pape’ :

  • Competitive pay based on your skills, training, and experience level.
  • Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
  • Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
  • Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
  • Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
  • Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
  • Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
  • Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

    • The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

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    Parts Specialist • Redmond, OR, US