Sales Intake & Conversion Specialist

Sales Intake & Conversion Specialist

Are you a results-driven sales professional who converts high-stakes leads into signed clients? Do you build trust fast, communicate with empathy, and keep promises? Do you solve problems, handle objections, and keep momentum to the finish line? Final question : When faced with a challenge, do you get excited or run away?

Important : To apply, please email recruit@crisp.co only. Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform. To apply, submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

The Law Office of Patrick J. McLain, PLLC, is a premier defense firm based in Dallas, Texas, specializing in criminal and military defense. Led by Patrick J. McLain, a former Marine Corps military judge and federal prosecutor, this firm of five attorneys and a dozen support personnel has over three decades of legal expertise with a passion for advocating for individuals facing severe legal challenges.

We pride ourselves on defending the accused, whether they face federal, state, or military criminal charges. Our team has achieved numerous favorable outcomes, including high-profile cases, while maintaining the highest standards of integrity and client care. With a mission to protect our clients' rights and futures, we are relentless in our pursuit of justice.

As the Sales Intake & Conversion Specialist, you will convert qualified leads to signed clients, conduct expert intake conversations, and maintain disciplined follow-up throughout the decision cycle. You own your pipeline, uphold our standards, and ensure a warm, complete handoff to the legal team. This role is critical in connecting potential clients with the legal representation they need while ensuring a seamless handoff to the firm's legal teams. Working closely with the firm's leadership, including Patrick McLain, you will help shape the client engagement strategy and contribute to the firm's growth goals.

What You'll Do :

• Conduct high-quality intake calls and consultations that assess fit, set expectations, and move potential clients toward clear next steps and signed agreements.
• Drive consistent follow-up across 5 to 12 touchpoints. Use phone, text, email, and CRM tasks to keep momentum. Maintain clean notes and next actions for every lead.
• Achieve and then exceed current conversion benchmarks. Track your metrics, review outcomes, and use simple analysis to improve your own close rate.
• Ensure a complete warm handoff to attorneys and paralegals with accurate facts, issues, goals, payment status, and promised follow-ups.
• Communicate value over price. Position outcomes, communication, and care, and explain why a premium service is in the client's best interest.
• Build and nurture relationships. Re-engage past clients and past potential clients and cultivate referral sources. Do not wait on website inquiries alone.
• Learn the essentials of criminal defense and military justice quickly so you can speak credibly, ask smart questions, and earn trust.
• Coordinate with marketing and intake teammates for smooth processes, without supervisory duties.

What We're Looking For :

Why You Should Work Here :

Comprehensive Benefits :

Joining the Law Office of Patrick J. McLain, PLLC as a Sales Intake & Conversion Specialist means becoming a vital member of a firm committed to excellence and client advocacy. If you're ready to combine empathy with results and support a mission that truly changes lives, we invite you to apply and grow with our team.