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Client Success Manager- Strings

Client Success Manager- Strings

3DR Labs LLCLouisville, KY, US
2 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

The Company : 3DR Labs + Strings – Innovative. Trusted. Partner.

3DR® Labs and its wholly owned subsidiary, Strings, transform medical imaging and healthcare operations through advanced technology, intelligent automation, and trusted expertise. Headquartered in Louisville, Kentucky, 3DR Labs provides continuous access to more than 300 expert radiologic technologists, cutting-edge imaging software, and AI-enabled workflow solutions.

3DR’s AI Labs, a vendor-agnostic platform, connects imaging departments to a gateway of 3D workflow automation, delivering quality, speed, and efficiency across healthcare systems.

Strings, a leader in AI-driven workflow orchestration, extends these capabilities by learning, predicting, and automating both human and data tasks. Purpose-built for healthcare, Strings empowers providers, IT teams, and administrators to streamline operations, reduce costs, and improve patient outcomes through predictive automation.

Together, 3DR Labs and Strings deliver end-to-end innovation that enhances imaging operations, optimizes performance, drives smarter, faster, and better care delivery across the healthcare continuum

Visit us online at https : / / 3drlabs.com to learn more about us.

We are searching for a Client Success Manager (CSM) – Strings Product!

Job Summary : As a Client Success Manager (CSM) – Strings Product, you will play a strategic and technical leadership role in ensuring clients realize maximum value from Strings’ automation, AI, and workflow optimization solutions. Unlike traditional CSMs, this role combines deep technical understanding of clinical workflows, healthcare interoperability, and enterprise infrastructure with strong client relationship skills.

You will act as the trusted advisor and escalation point for clients, driving successful onboarding, adoption, and expansion of Strings’ solutions. Ideal candidates have hands-on knowledge of clinical workflows, healthcare IT environments, and interoperability standards such as HL7, DICOM, and FHIR

Responsibilities :

Client Relationship Management

  • Develop and nurture relationships with Strings clients to understand their business objectives and workflow challenges.
  • Serve as the primary contact for Strings clients, addressing inquiries, resolving issues, and ensuring overall satisfaction.

Onboarding & Implementation

  • Facilitate onboarding for new Strings clients, ensuring a smooth transition and understanding of the product.
  • Collaborate with Technology, Sales, and Implementation teams to ensure successful deployment and adoption of Strings solutions.

    • Product Expertise & Client Education

  • Maintain deep knowledge of Strings automation, agentic AI, workflow monitoring, and auto-routing capabilities.
  • Educate clients on best practices for leveraging Strings technology to optimize IT and clinical workflows.
  • Present opportunities for clients to expand their use of Strings solutions as their needs evolve.

    • Account Management & Growth

  • Monitor and analyze client usage and engagement with Strings products.
  • Identify upsell and cross-sell opportunities to expand the scope of Strings solutions and increase revenue.
  • Utilize retention strategies to ensure high client retention rates and proactively address any issues.

    • Client Advocacy & Collaboration

  • Act as a client advocate within the organization, conveying feedback and needs to relevant teams.
  • Work collaboratively with sales, marketing, product development, and technology teams to enhance the client experience.
  • Show innovation in problem-solving and create opportunities that benefit both clients and the business.

    • Performance Metrics

  • Achieve adoption and engagement targets for Strings products within assigned regions.
  • Meet projected upselling and revenue targets for Strings clients.
  • Drive positive client engagement and satisfaction scores.
  • Track and analyze client performance metrics to identify trends and enhance satisfaction.

    • Requirements :

  • Bachelor's in healthcare technology, technology, AI, or a related field or equivalent combination of education and relevant experience.
  • Knowledge of healthcare IT, workflow automation, medical terminology, and healthcare standards including DICOM, HL7, and FHIR.
  • 2+ years of experience in client success, account management, or similar role, preferably in healthcare technology.
  • Proven ability to upsell and produce revenue growth with existing accounts.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and negotiation abilities.
  • Familiarity with CRM software and client success tools.
  • Ability to work collaboratively with cross-functional teams.
  • Results-driven with a focus on meeting and exceeding client expectations.
  • Experience with Excel, Salesforce, or similar tools preferred.
  • Ability to travel up to 20% of the time.

    • Personal Attributes

  • Client-focused mindset balanced with business needs.
  • Proactive and self-motivated.
  • Strong organizational and time management skills.
  • Adaptability and ability to thrive in a fast-paced environment.
  • Team player with a collaborative approach.
  • Ability to have difficult conversations with a win-win approach.

    • EEO

    We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, age, veteran status, or disability status. We require an inclusive environment free from discrimination and harassment. Accommodation requests can be made by emailing a member of the HR team.

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    Client Manager • Louisville, KY, US