Interview and evaluate prospective clients for services using risk assessment tools, determine eligibility for services and conduct new client intake
Collaborate with clients on the development of service plans that align with each client’s short and long-term goals.
Connect clients to available resources that reduce likelihood of homelessness, including public benefits, employment services, and legal services.
Ensure housing meets habitability standards, and mediate between clients and landlords
Prepare and submit applications for benefits and entitlements as well as short-term financial assistance to resolve urgent housing matters
Frequently follow-up and document client progress while maintaining comprehensive and up-to-date paper and electronic case files in audit-ready condition.