Credit & Collections Manager

POSITION SUMMARY

The Credit & Collections Manager is responsible for leading all credit, collections, and accounts receivable activities across multiple transportation and logistics business units. This role ensures timely customer payments, maintains disciplined credit practices, oversees AR performance, and drives effective dispute resolution in partnership with Billing, Sales, Operations, and Finance. The Credit & Collections Manager provides day-to-day leadership to the collections team, enforces credit policies, resolves escalated customer issues, and improves cash flow through structured processes and strong internal controls.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION

• Lead all collections activity to ensure timely payment and reduced Days Sales Outstanding (DSO).
• Prioritize collection efforts based on aging, customer risk level, and financial exposure.
• Serve as escalation point for delinquent accounts, non-payment issues, and customer disputes.
• Collaborate with Billing to resolve invoicing discrepancies delaying payment.
• Manage payment arrangements, write-offs, and relationships with external collection agencies.
• Oversee customer credit setup, reviews, and approvals.
• Establish and enforce credit limits, payment terms, and credit risk guidelines.
• Monitor customer credit exposure and proactively address deteriorating financial conditions.
• Consult with executives to establish credit limits and escalation strategies.
• Partner with Sales, Operations, and Billing to resolve issues contributing to delayed payments.
• Track and report AR metrics including DSO, aging, and cash collection performance.
• Support Finance with cash forecasting, AR reserves, and month-end close activities.
• Standardize credit and collections processes and maintain internal controls.
• Participate in AR-related system improvement efforts (ERP/TMS/automation).
• Demonstrate a consistently positive and professional demeanor, fostering a collaborative and inclusive work environment
• Encourage constructive dialogue for the team, even during periods of change or challenge
• Handle sensitive information with discretion and integrity. Uphold confidentiality standards in all communications and decisions, ensuring trust and compliance with organizational policies and legal requirements
• Maintains accurate and timely documentation of employee interactions in accordance with HR policy.

OTHER SIGNIFICANT JOB FUNCTIONS INCLUDE

• Maintaining regular and reliable attendance, along with being available in an on-call status
• Perform additional duties as assigned
• Comply with company policies and procedures and all applicable laws and regulations

Requirements

REQUIRED EDUCATION / EXPERIENCE

• 5+ years of credit, collections, or accounts receivable management experience.
• Prior experience leading or supervising a credit or collections team.

PREFERRED EDUCATION / EXPERIENCE

• Experience in transportation, logistics, or a high-volume B2B environment.
• Experience supporting multiple business units or shared-services environments.

REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

• Strong understanding of credit risk assessment, AR workflows, collections processes, and dispute resolution.
• ERP and TMS experience (e.g., Great Plains, TMW, McLeod).
• Ability to work and communicate effectively with others, promoting a team environment
• Accepts constructive criticism with professionalism and uses it as a tool for continuous learning and skill enhancement
• Effectively communicates with personnel at all organizational levels, both internal and external, to foster collaboration and drive process improvements
• Strong listening skills to fully understand customer concerns, able to respond with thoughtful solutions, and handle criticism constructively and without emotional reactivity
• Excellent leadership, communication, and problem-solving skills

PREFERRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

• Proficiency in Microsoft Office products
• Experience with automation tools, AR optimization workflows, or system enhancements.

PHYSICAL DEMANDS

• Sedentary in nature
• Repetitive computer and telephone usage
• Periodic inter office movement to communicate with others
• Ability to work and stay focused in a fast-paced office environment

WORK ENVIRONMENT

• Fast paced, high volume work environment

OTHER INFORMATION

The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform. Position Descriptions may be changed or revised by the Company from time to time at its sole discretion.

This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee's employment relationship with the Company is at-will.