AWS Support Engineer

Role : AWS Support Engineer

Location : 100% Remote

Client : Client thru Cognizant

Job Type : Contract

Job Description :

• Should have excellent communication skills and be able to follow end to end working with source and target teams for issue resolution.
• Diagnosis and resolution of Incidents caused by breaks in existing functional configuration, existing custom development.
• Incident management, Service Request fulfilment
• Creating knowledge articles and SOPs for incident resolution and for routine maintenance tasks
• Monitor AWS services deployed in production & non production environment.
• Analysis and estimation for minor enhancement and preliminary investigation of requirements
• Handle minor bug fixes, Change Requests & all enhancements which require

Skill set : low-code AWS App Integration / Serverless components (AWS Lambda, Step functions, Event Bridge),

Shift timings : Regular business hours during weekdays and on call support during weekends