Service AdvisorPremier1 Auto Care • Boerne, TX, US
Service Advisor
Premier1 Auto Care • Boerne, TX, US
30+ days ago
Job type
- Full-time
Job descriptionBenefits package including Healthcare, dental, vision. A one-of-a-kind business, designed from the ground up around its customers and employees A brand-new and state-of-the art facility featuring a children’s play area, Wi-Fi, massage chairs, and other amenities Industry leading training and career development opportunities High-school diploma or equivalent Solid track record of providing exceptional customer service Must be able to work in a fast paced environment Automotive experience preferred be able to work at least 2 Saturday’s per month (8am-Noon) Have a valid driver’s license and maintain a safe driving record Be able to pass a pre-employment screening including a background check. Premier1 promotes a drug-free work environment.
Job Description
Job Description
Job responsibilities to include (but not limited to) :
- Be an ambassador for the Premier1 Automotive brand and its core values
- Greet / respond to customers in person, on the phone, or email using established guidelines and processes
- Follow-up with customer inquiries within 10 minutes
- Document customer concerns, open service ticket, and work with Technicians and Operations Manager to assign ticket to technician as appropriate
- Communicate vehicle diagnosis, repair recommendations, and regular status updates to customers in a timely manner
- Follow-up with customers to ensure their repair and service needs are met
- Meet and Exceed customer service expectations of our customers every time
- Order parts
- Other duties and responsibilities, as assigned
We offer :
Requirements :
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Service Advisor • Boerne, TX, US