Senior Support Engineer

A company is looking for a Sr. Support Engineer (Pacific Time Working Hours).

Key Responsibilities

Lead the intake, triage, and routing of complex support requests across all product areas

Conduct thorough troubleshooting of customer requests and serve as the primary escalation point for intricate issues

Contribute to Support Engineering initiatives, including developing internal playbooks and customer-facing resources

Required Qualifications

5+ years of experience in a highly technical, customer-facing role, preferably in a SaaS company

Bachelor's degree in Information Systems, Data Science, Computer Science, or a related field

Advanced proficiency in reading, writing, and debugging client-side and backend JavaScript

Deep working knowledge of HTML / CSS and experience with REST and GraphQL APIs

Familiarity with ticketing systems like Linear, Asana, or Jira